Az-104 Renewal

Michael Zey 0 Reputation points
2026-04-09T13:44:07.3366667+00:00

I passed the AZ-104 on 5/3/2025. I am trying to get set up for the renewal, and even received a "Renew your Microsoft Certified: Azure Administrator Associate certification" e-mail, but when I look at my credentials, I don't see any record of having passed it, and as such, do not have the option to take the renewal exam. Could you please look into this?

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  1. AI answer

    2026-04-09T13:44:17.93+00:00

    The renewal option only appears when an active, eligible certification is correctly associated with the Microsoft Learn profile. If the AZ-104 certification is not visible under Credentials → Certifications, the renewal assessment cannot be taken, even if a renewal email was received.

    Based on similar issues, this situation requires direct support from the Microsoft Credentials Support team to:

    1. Verify that the AZ-104 exam result is correctly recorded.
    2. Confirm that the certification is associated with the correct Microsoft account.
    3. Fix any profile/linking issues so that the certification appears and the Renew button becomes available (within the 6‑month renewal window).

    Use the Microsoft Credentials Support channel to open a support request from the account used for the exam and certification:

    • Follow the guidance under Microsoft Credentials Support / Learning to submit a ticket so the Learn/Cert staff can investigate and correct the certification record.

    If the certification has, for any reason, expired and is not renewable, it cannot be renewed and would need to be re-earned by passing the required exam(s).

    References:

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