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Abdul Basit 0

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 65d6f80d-9648-4eff-b9b9-697ae9e26f00 Correlation ID: 019d683a-08f6-7d29-88d1-b63369ec3d6c Timestamp: 2026-04-07 13:55:27Z

Thanmayi Godithi 11,905 Reputation points Microsoft External Staff Moderator

2026-04-07T14:15:39.3066667+00:00

Hi Abdul Basit,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block,please provide the details requested over Private message.

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.

1 answer

Your answer

Thanmayi Godithi 11,905 Reputation points Microsoft External Staff Moderator

2026-04-07T14:15:39.3066667+00:00

Hi Abdul Basit,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block,please provide the details requested over Private message.

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.

Answer 1

The error interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant is in an inactive (blocked) state due to tenant lifecycle policies and cannot be used to sign in to the Azure portal.

Key points and actions:

Tenant lifecycle and deletion
- When a tenant is marked inactive, sign-ins are blocked and this error is expected.
- Administrators can request reactivation only within 20 days of the tenant entering the inactive state.
- If the tenant remains inactive for more than 20 days after being blocked, it is permanently deleted and cannot be recovered.
If administrator access to the tenant exists and it has been less than 20 days since it was blocked
- The tenant administrator must contact Microsoft Support to request reactivation. Use the global support phone numbers listed in the documentation.
- Do not submit multiple support requests for the same tenant; wait for the decision on the existing case.
If more than 20 days have passed since the tenant was blocked
- The tenant is deleted and cannot be restored. A new tenant must be created if Azure or Microsoft Entra ID services are needed again.
Additional practical options seen in similar cases
- If sign-in to the Azure portal fails with this error, try signing in directly with the tenant identifier in the URL, for example:
  - https://portal.azure.com/<TenantId> or
  - https://portal.azure.com/<yourTenantName>.onmicrosoft.com This does not bypass the inactivity block, but can help confirm which tenant is affected.
- If the original tenant cannot be recovered, create a new tenant from the Microsoft Entra admin center (https://entra.microsoft.com/) under Entra ID → Overview → Manage tenants, then use that new tenant in the Azure portal (for example, https://portal.azure.com/<newTenantName>.onmicrosoft.com).

If the tenant is still within the 20‑day reactivation window, the only supported way to unblock it is for a tenant administrator to open a support case with Microsoft using the global support phone numbers.

References: