How to terminate Skype for Business Online ?

Naoto Nagaosa 0 Reputation points
2026-04-07T07:21:20.21+00:00

Your service for Skype has already finished but money is still payed from my bank account.

How can I terminate it ?

Microsoft 365 and Office | Skype for Business | Windows
Microsoft 365 and Office | Skype for Business | Windows

A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.

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  1. AI answer

    2026-04-07T07:21:31.5333333+00:00

    To stop being charged for Skype for Business / Microsoft 365, the subscription must be canceled on the Microsoft account that is being billed.

    Follow these steps:

    1. Sign in with the Microsoft account that is paying for the subscription at the Services page:
      • Go to https://account.microsoft.com/services.
    2. Locate the Microsoft 365 / Skype for Business–related subscription that is still being charged.
    3. Select Manage for that subscription.
    4. Turn off recurring billing if it is enabled.
    5. Use the option to Cancel the subscription and follow the prompts until confirmation is shown.

    If sign-in to the correct account is not possible (for example, the account details are unknown or inaccessible), canceling directly with Microsoft will be difficult because of account security. In that case, contact the bank or card issuer and request cancellation of the recurring Microsoft charge.

    For detailed cancellation guidance, see the Microsoft 365 subscription cancellation article referenced below.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Naoto Nagaosa 0 Reputation points
    2026-04-07T07:22:36.5433333+00:00

    I do not have the right as a administrator of the account. How can I terminate the account ?

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  3. Anonymous
    2026-04-07T08:21:51.12+00:00

    Hi @Naoto Nagaosa 

    Based on my research, the Skype subscription will not renew after April 3, 2025. 

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    With that in mind, the charge you are seeing on your account may be related to a different active service rather than a Skype subscription. 

    To investigate further and clearly identify what caused the charge, I strongly recommend contacting your organization’s administrator. Ideally, this should be someone with Global Administrator access, as they have the necessary permissions and tools to review billing details and conduct a thorough investigation. 

    Since this is a user‑to‑user forum, both moderators and other users can only share insights based on experience. We do not have access to your organization’s environment or the ability to verify billing details directly. For this reason, reaching out to your administrator would be the most effective next step. 

    I hope this provides additional context and helps point you in the right direction. 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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