![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 68%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 72%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Thank you for the update.
Based on your testing, restarting Windows Explorer only resolves the issue temporarily. Since the problem reoccurs when using Alt+Tab and happens only with the SAP application on your laptop, there is no permanent fix available from the Windows side at this time. To proceed, I recommend one of the following options:
- Contact SAP Support: As the issue is isolated to SAP, SAP Support would be best suited to investigate this further.
- Open a Microsoft support ticket: If you would like Microsoft to perform a deeper OS-level investigation, a formal support ticket will be required to collect and analyze diagnostic logs. (You can click in here to open a ticket: https://support.serviceshub.microsoft.com/supportforbusiness/onboarding)
Thank you for your understanding.
Ivy Bui