Cannot leave Entra Directory, stuck in login loop

Question

Cannot leave Entra Directory, stuck in login loop

Do Thanh Binh Nguyen 0

My personal Microsoft account is linked to an old Microsoft Entra tenant. In Azure Portal, this is the only directory shown. When I try to leave the organization, Microsoft redirects me to a work/school sign-in page, but this account is a personal Microsoft account, so I cannot complete the leave process. How can I manually disassociate my personal Microsoft account from this tenant.

Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-04-06T06:50:28.0466667+00:00
Hey there! It sounds like your personal Microsoft account is still tied to an old Entra (Azure AD) tenant as a “member,” and the normal “Leave organization” flow in the Azure portal is redirecting you into a work-school login (which of course won’t work for an MSA). Unfortunately there isn’t a direct “unlink my MSA from this tenant” button in the portal unless you go through the My Apps experience or have the tenant’s admin remove you. Here’s what you can try:

Use the My Apps portal to leave the tenant yourself • Open a private/incognito browser window (or clear your cookies) • Browse to https://myapps.microsoft.com and sign in with your personal (MSA) account • Click your profile pic (top right) → Organizations • Locate the old tenant in the list and click Leave • Confirm the leave operation • After a minute, refresh https://portal.azure.com – the directory should no longer appear

If you don’t see a “Leave” link (or it still loops you back into a work-school sign-in), you’re probably onboarded as a “member” rather than a “guest.” In that case you need a Global Admin of that tenant to remove your user object: • Admin goes to Azure AD → Users → finds your MSA entry → Delete • Once they delete you, you won’t see the tenant anymore

As a last resort, if you can’t reach the old tenant’s admin (maybe it’s long-abandoned), you can open a ticket with Microsoft Support and ask them to retire that Entra tenant or remove your MSA as a guest/member.

Hope one of those helps you break free of the orphaned tenant! Let me know how it goes.

Note: This content was drafted with the help of an AI system. Please verify the information before relying on it for decision-making.
Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-04-07T05:08:18.2+00:00

Do Thanh Binh Nguyen

Following up to see if the above provided information was helpful. If you have any further queries do let us know.

1 answer

Your answer

Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-04-06T06:50:28.0466667+00:00

Hey there! It sounds like your personal Microsoft account is still tied to an old Entra (Azure AD) tenant as a “member,” and the normal “Leave organization” flow in the Azure portal is redirecting you into a work-school login (which of course won’t work for an MSA). Unfortunately there isn’t a direct “unlink my MSA from this tenant” button in the portal unless you go through the My Apps experience or have the tenant’s admin remove you. Here’s what you can try:

Use the My Apps portal to leave the tenant yourself • Open a private/incognito browser window (or clear your cookies) • Browse to https://myapps.microsoft.com and sign in with your personal (MSA) account • Click your profile pic (top right) → Organizations • Locate the old tenant in the list and click Leave • Confirm the leave operation • After a minute, refresh https://portal.azure.com – the directory should no longer appear

If you don’t see a “Leave” link (or it still loops you back into a work-school sign-in), you’re probably onboarded as a “member” rather than a “guest.” In that case you need a Global Admin of that tenant to remove your user object: • Admin goes to Azure AD → Users → finds your MSA entry → Delete • Once they delete you, you won’t see the tenant anymore

As a last resort, if you can’t reach the old tenant’s admin (maybe it’s long-abandoned), you can open a ticket with Microsoft Support and ask them to retire that Entra tenant or remove your MSA as a guest/member.

Hope one of those helps you break free of the orphaned tenant! Let me know how it goes.

Note: This content was drafted with the help of an AI system. Please verify the information before relying on it for decision-making.
Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-04-07T05:08:18.2+00:00

Do Thanh Binh Nguyen

Following up to see if the above provided information was helpful. If you have any further queries do let us know.

Answer 1

The personal Microsoft account itself cannot directly leave a Microsoft Entra tenant via the “work or school” sign-in flow. The disassociation must be done from inside the tenant by an internal administrator.

To get the personal account removed from the tenant:

An internal admin in that Entra tenant must sign in to the Microsoft Entra admin center (https://entra.microsoft.com/).
The admin must locate the personal account’s guest user object in the tenant and delete it. This removes the external/guest relationship between the tenant and the personal Microsoft account.
After the guest account is deleted, the personal Microsoft account is no longer associated with that tenant, and the Azure Portal will no longer show that directory for that account.

If there is no existing internal admin using that tenant, a new internal admin account must be created in the tenant first, and then that admin can delete the personal Microsoft account from the tenant (as described in the moderator’s recommended solution in the context).

If self-service “Leave organization” is not available or is stuck in a loop, Microsoft’s own guidance is that the tenant admin must remove the external user account on the organization’s side.

References: