student account problem

The error about a subscription usually means the student account is signed in correctly but doesn’t have any active Azure subscription attached yet.

Use these steps depending on what is being used:

1. If using Azure Dev Tools for Teaching from a university:
   • Make sure the sign-in uses the school/university email address that belongs to the institution’s domain, not a random personal address.
   • If there is no Microsoft account for that email yet, create one first at the Microsoft account page using the university email.
   • If there is already a personal Microsoft account (for example for Xbox), add the university email as a sign-in alias:
     1. Go to the Microsoft account sign-in page.
     2. Sign in with the existing Microsoft account.
     3. Go to Your info → Manage how you sign in to Microsoft.
     4. Verify identity, then select Add email and add the university email address.
     5. Next time, sign in with the university email to access Azure Dev Tools for Teaching.
   • If sign-in still fails or the portal still asks for a subscription, contact the subscription admin at the institution or use the support link in the Azure Dev Tools for Teaching FAQ.
2. If using Azure for Students (free student subscription with credit):
   • If the portal says there is no subscription, the Azure for Students subscription might be disabled because:
     • All free credit was used, or
     • The 12‑month period expired.
   • In that case, to continue using Azure services, the subscription must be upgraded to a pay‑as‑you‑go subscription by contacting Azure support.
   • If the subscription was accidentally canceled, it can also be reactivated by contacting Azure support.
3. If the portal shows “No subscriptions found”:
   • In the Azure portal, select the account icon (top right) and choose Switch directory, then pick the other directory if more than one exists.
   • If the correct directory is already selected and there is still no subscription, the account might not have any subscription or might not have permissions. In that case, a subscription owner/admin must assign access, or a support request must be opened.

If none of these steps work and the portal still asks for a subscription, the next action is to create a support request from the Azure portal (if possible) or use the student support/contact links provided in the education documentation so Microsoft can check the account and subscription status.

References:

• Manage student access in Azure Dev Tools for Teaching
• Resolve student sign-in problems
• Frequently asked questions about Azure for Education
• Why is my Azure for Students subscription disabled and how do I reactivate it?
• No subscriptions found sign in error for Azure portal
• Troubleshoot subscription access after you sign a Microsoft Customer Agreement
• Error message: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• Can't find the subscription - Microsoft Q&A
• Can not access Azure - Microsoft Q&A
• “My Azure subAzure Subscription shows invoice paid but remains disabled; portal not allowing reactivation or ticket generation.” - Microsoft Q&A