Request for Rescheduling PL-300 Exam – Candidate ID MS1101158261

Rescheduling or cancelling a Microsoft certification exam must follow the official reschedule and cancellation policy and is handled directly through the exam provider and Microsoft Credentials Support, not through this forum.

Key points from the policy:

1. Reschedule/cancel timing and fee

• Exam appointments must be rescheduled or cancelled at least 24 hours before the scheduled time.
• If an exam is cancelled or rescheduled with less than 24 hours’ notice, the entire exam fee is forfeited.
• If a company-purchased voucher was used, the voucher is forfeited in the same way.
• No-show appointments may also incur a no-show fee for the sponsoring organization.

2. How to reschedule or cancel an exam

• Use the Learn profile to manage the appointment:
  1. Sign in to the Learn profile.
  2. Open the avatar menu and select Profile.
  3. Go to Credentials → Certifications.
  4. Find the PL-300 exam appointment and choose Cancel or Reschedule.
  5. The workflow will redirect to the exam delivery provider’s site (Pearson VUE) to complete the change.

3. When fees are forfeited

• If the appointment was not changed at least 24 hours in advance, the policy states that the fee is forfeited. The documentation does not describe exceptions based on student status or institutional support.

4. Who can review this specific case

• For any exception or case-based review (for example, if there were technical issues, scheduling problems, or confusion between Pearson VUE and Microsoft), the only channel that can investigate account- and payment-specific details is Microsoft Credentials Support.
• To open a support request:
  • Go to the Microsoft Credentials Support portal (as described in the Q&A references) and sign in with the same Microsoft account used for the exam.
  • Complete the contact details, then reopen the link so that Product Family: Learning and Service: Microsoft Credentials are preselected.
  • Submit a ticket including:
    • Exam: PL-300
    • Candidate ID, Registration ID, Case ID from Pearson VUE
    • Date/time of the original appointment
    • A clear explanation that Pearson VUE advised paying again and that a reschedule is requested instead.

5. If Pearson VUE has blocked or flagged the account

• If there were payment issues or multiple failed payments, Pearson VUE can block an account (for example, with errors like ERROR_VUE_WIDE_BLOCK). In such cases, Pearson VUE support must first resolve the block before any new scheduling or rescheduling can occur.

Summary of next steps for this situation:

1. Confirm whether the original appointment was cancelled/rescheduled at least 24 hours in advance. If not, the standard policy is fee forfeiture.
2. Contact Microsoft Credentials Support with all IDs (Candidate ID, Registration ID, Case ID) and a description of the situation, and request a review of the PL-300 exam appointment and fees.
3. If Pearson VUE indicated any account block or payment issue, contact Pearson VUE support again to ensure the account is clear for future scheduling.

Only Microsoft Credentials Support and Pearson VUE can access the specific records for this candidate and determine whether any exception or reschedule without additional payment is possible.

References:

• Reschedule and cancellation policies
• Register and schedule an exam
• An Important Update on Microsoft Training and Certification
• Exam and Applied Skills assessment lab retake policies
• How to reschedule the exam - Microsoft Q&A
• Missing certification while exam passed - Microsoft Q&A
• How we get certification certificate after exam pass, didn't received from last 6 months - Microsoft Q&A
• Exam schedule error - Microsoft Q&A