GitHub username mismatch blocks Docs contributions after username rename

Question

GitHub username mismatch blocks Docs contributions after username rename

Colin McClelland 0 Microsoft Employee

I’m a Trusted Content Program Content Lead and am blocked from contributing to Microsoft Learn due to a GitHub identity mismatch that I cannot resolve via the UI.

Error message:

“The authenticated GitHub user ‘comcclel_microsoft’ and the linked GitHub username ‘Comcclel’ do not match.”

Context:

I am signed into GitHub as comcclel_microsoft
My GitHub account was previously named Comcclel (username rename, not a new account)
Microsoft Learn / Docs still appears to have the old GitHub username cached
This occurs when attempting to contribute to a hub page, which has no inline editor and requires GitHub-backed contribution

Impact:

I cannot submit updates via GitHub PR
The Learn profile UI does not expose or allow editing the GitHub username mapping
Clearing sessions / re-auth does not resolve the issue
This is blocking required Trusted Content Program updates

Page affected (example):

Windows Privacy hub page https://learn.microsoft.com/en-us/windows/privacy/

Request: Can someone from the Docs team please reset my Docs contributor GitHub identity mapping so that it reflects comcclel_microsoft instead of the old username?

This does not appear to be self‑serviceable and is not a permissions issue.I’m a Trusted Content Program Content Lead and am blocked from contributing to Microsoft Learn due to a GitHub identity mismatch that I cannot resolve via the UI.

Error message:

“The authenticated GitHub user ‘comcclel_microsoft’ and the linked GitHub username ‘Comcclel’ do not match.”

Context:

I am signed into GitHub as comcclel_microsoft
My GitHub account was previously named Comcclel (username rename, not a new account)
Microsoft Learn / Docs still appears to have the old GitHub username cached
This occurs when attempting to contribute to a hub page, which has no inline editor and requires GitHub-backed contribution

Impact:

I cannot submit updates via GitHub PR
The Learn profile UI does not expose or allow editing the GitHub username mapping
Clearing sessions / re-auth does not resolve the issue
This is blocking required Trusted Content Program updates

Page affected (example):

Windows Privacy hub page
https://learn.microsoft.com/en-us/windows/privacy/

Request: Can someone from the Docs team please reset my Docs contributor GitHub identity mapping so that it reflects comcclel_microsoft instead of the old username?

This does not appear to be self‑serviceable and is not a permissions issue.

0 comments

1 answer

Your answer

Answer 1

This GitHub identity mismatch cannot be fixed through any documented self-service steps in Microsoft Learn or account settings. The available guidance only covers:

Creating and using GitHub and Microsoft accounts for Learn contributions
Linking a GitHub account as a sign-in method to a Microsoft account
Troubleshooting sign-in problems between GitHub and Microsoft accounts

None of the documented flows expose or allow editing the internal Docs/Learn contributor–GitHub username mapping, nor do they describe a way to refresh that mapping after a GitHub username rename.

Because of this, the only viable path is to escalate directly to Microsoft support/Docs engineering (for example, via internal channels if using a corporate account, or via official support paths) and request a backend correction of the GitHub identity mapping for the Learn contributor profile. This operation is not described as something that can be performed by end users.

References: