Can I speak to a live agent about protection for my software on my computer due to some things have stopped working

To speak to a live Microsoft support agent about security and protection for software on a computer, use one of these official options:

1. Use the Get Help app in Windows
   1. Open the Start menu and search for Get Help.
   2. In Get Help, type a brief description such as "Microsoft Defender protection issue".
   3. When prompted, select Contact support.
   4. Under Products or services, choose the product that best matches the issue (for example, Microsoft 365 & Office or Other Products) and follow the prompts.
   5. Confirm the request, then choose either:
      • Chat with a support agent in your web browser, or
      • Provide your phone number, and a support agent will call you.
2. Contact Microsoft Support online
   • Go to Contact a Microsoft support agent from the official support site: Contact a Microsoft support agent.
   • Follow the on-screen steps to select the product and scenario and then choose chat or call-back options.
3. Phone support (if preferred)
   • Use the official Customer service phone numbers page to find the phone number for the region and language: Customer service phone numbers.

For malware or protection issues that prevent downloads or normal operation, a Microsoft Support agent may also be able to remotely help download and run tools such as Microsoft Safety Scanner after contact is established.

Be sure to initiate contact only through official Microsoft channels and never call numbers shown in unsolicited pop‑ups or messages on the screen.

References:

• IVR_ContactSupport
• Use a screen reader to navigate Windows support tools
• Help with Microsoft Store purchases
• You cannot download the Microsoft Safety Scanner because of a malware infection
• Protect yourself from online scams and attacks
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