How to fix 0x800706f4 error and enable Windows Update on Surface Studio 2

Masa ISHII 0 Reputation points
2026-04-03T01:45:00.5066667+00:00

encountered an error 0x800706f4 when trying to do Windows Update. keyboard and mouse cannot be connected either. Surface Studio 2.

Surface | Surface Studio | Install and update
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  1. AI answer

    2026-04-03T01:45:13.39+00:00

    To restore Windows Update and input on Surface Studio 2, follow these steps in order:

    1. Check for and install Surface/firmware updates
      1. If possible, open the Surface app: Open the Surface app.
      2. In the Surface app, expand Help & support and check the update status.
      3. If updates are available, select Check for updates to open Windows Update and install all offered updates.
      4. Restart Surface Studio 2 after installation (Start > Power > Restart).
    2. Manually install Surface Studio 2 drivers and firmware
      1. Go to Download drivers and firmware for Surface using the link in the Surface Studio 2 update history page.
      2. Download the latest driver and firmware package for Surface Studio 2.
      3. Install the package, then restart the device.
      4. This ensures all USB, chipset, and firmware components required for keyboard and mouse are current.
    3. Run Windows Update troubleshooting steps If Windows Update still fails with 0x800706f4:
      1. Run the Windows Update troubleshooter:
        • Select Start > Settings > System > Troubleshoot > Other troubleshooters.
        • Next to Windows Update, select Run.
      2. Verify date and time settings:
        • Select Start > Settings > Time & language and confirm date/time are correct.
      3. Fully charge or connect Surface Studio 2 to power.
      4. Restart the device and try Windows Update again.
    4. If updates still will not install
      1. Use the guidance under Trouble installing Surface updates? to continue troubleshooting, including manually installing updates if automatic installation continues to fail.
      2. Because Surface Studio 2 is outside its driver and firmware servicing period, only previously released updates will install; confirm that the goal is to apply all existing updates rather than expecting new ones.

    After completing these steps, Windows Update should function again and USB keyboard/mouse should work normally once the required firmware and drivers are in place.

    References:

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  2. Clary-N 15,845 Reputation points Microsoft External Staff Moderator
    2026-04-03T07:19:18.46+00:00

    Hi Masa ISHII,

    I understand how frustrating it can be when Windows Update fails and, at the same time, your keyboard and mouse stop responding.

    On Surface devices, error 0x800706f4 appearing alongside a non‑working keyboard and mouse often indicates that Surface system drivers or firmware are not loading correctly, particularly the components responsible for USB and chipset functionality. When these components are missing or corrupted, Windows Update may continue to fail regardless of update reset attempts.

    Because of this, the recommended first step is to manually reinstall the Surface Studio 2 drivers and firmware package from Microsoft, as guided by Q&A Assist. This package restores essential Surface system components that both Windows Update and USB input devices rely on. You can download the package from the link below:

    Download drivers and firmware for Surface Studio 2

    If you’re currently unable to use a physical keyboard or mouse, you can still proceed using touch:

    1. On the sign‑in screen, select the Accessibility icon (bottom‑right) and enable On‑Screen Keyboard, then sign in using touch
    2. Or, after signing in, go to Settings > Accessibility > Keyboard, and turn on On‑Screen Keyboard

    This should allow you to complete the driver installation. After installing the drivers and restarting the device, keyboard and mouse functionality should return.

    Please note that Surface Studio 2 is no longer in its active servicing period, so it does not receive new firmware releases. However, previously released drivers and firmware remain supported and can be reinstalled to help restore normal functionality, which is the goal here. If the issue continues after completing these steps, further recovery options may be limited to system‑level repair, such as using a Surface recovery image.

    Please let me know how the driver installation goes. I’ll be glad to help further.

    If you have additional questions about this answer, please click "Comment".

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