How do I set up a Microsoft Partner account OR get access to a HUMAN so we can work through this?

Our organization (CyberFortress) has an active Hardware program enrollment in Partner Center, but our account has been deactivated and we cannot access the Hardware Dashboard or any workspaces. We also cannot open a support ticket because the support form requires an active workspace, which we don't have.

Account details:

• Organization: CyberFortress
• Account: LiveVault by CyberFortress
• Tenant: livevaultproduct.onmicrosoft.com
• Current user: ******@livevaultproduct.onmicrosoft.com
• Original account owner: ******@livevault.onmicrosoft.com (also deactivated — this person no longer works for our organization)

Steps taken:

1. Logged into Partner Center — My Access page shows no workspaces
2. Programs page shows Hardware under "Active In"
3. Navigating to the Hardware Dashboard directly returns "Access restricted — your Partner Center account has been deactivated"
4. Cannot open a support ticket through Partner Center because support requires an active workspace
5. The original account owner (******@livevault.onmicrosoft.com) has left the organization, and that account is also deactivated
6. All attempts to reach a human through Partner Center support have been unsuccessful due to the workspace requirement

Error details:

• Correlation ID: 3ee6c40e-3e09-4aa0-b2f1-81c78aa4fb09
• Correlation vector: 9m+WiGB0EGGGbMr.4
• Time: 02 Apr 2026 18:52:46 +00:00

We need:

1. The Partner Center account reactivated
2. The Hardware Dashboard workspace restored
3. Account ownership transferred from the former employee to our current DevTeam account

Please advise on what steps are needed. We are unable to use any of the normal support channels due to the deactivation.