Windows 10 on Extended Security Updates Crashes

Luke Kernan 0 Reputation points
2026-04-01T21:01:20.94+00:00

I have experienced a frozen mouse and keyboard, leading to a crash, a few times. Had to restart and lost some progress in word processing. Has anyone figured out how to fix this yet?

Cheers!

Windows for home | Windows 10 | Extended Security Update (ESU)
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  1. Lester Bernard Reyes 84,725 Reputation points Independent Advisor
    2026-04-01T23:21:30.6166667+00:00

    Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

    Just to confirm, the issue happens after running Extended Security Updates? Can you please check the System logs on the PC so I can further examine the root cause of the issue?

     

    To share the System logs, please follow the steps in the link below:

     

    Press the Windows key + X, then select "Event Viewer"

    Click the drop-down of "Windows logs"

    Right-click System > click Filter Current logs > Check: Critical, Warning, and Error > Hit OK

    On the right pane, click "Save Filtered Log File As..."

    Save the System logs file to your desktop and share it by following the steps from the link:

    https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

     

    Note: You can also use your preferred cloud storage to upload and share the logs.

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