locked out of computer

If access to the HP Windows 11 computer is blocked because the Microsoft account is locked, use the Microsoft account recovery and sign-in tools to regain access.

1. Unlock the Microsoft account
   1. On another device, go to https://account.microsoft.com and try to sign in.
   2. If a message appears that the account is locked, follow the on-screen steps to get a security code.
   3. Use any phone number that can receive text messages; it does not need to be associated with the account or be a smartphone.
   4. Enter the security code and, if prompted, create a new strong password.
   5. If the message “That Microsoft account doesn’t exist” appears or sign-in still fails, use the Microsoft account sign-in helper links provided in the article.
2. If the account is locked and “Next” does not appear when signing in
   1. When the sign-in page shows no Next option and indicates the account is locked, select the link in the window that begins with aka.ms/.
   2. Complete the account reinstatement form as instructed.
   3. Wait for the Microsoft Online Safety support agent to review the request and respond by email; do not submit multiple forms, as that can slow down processing.
3. If Windows sign-in itself is the issue (PIN/password not working)
   1. On the Windows sign-in screen, use the I forgot my password or I forgot my PIN links to reset credentials.
   2. If sign-in problems persist, use the Windows sign-in troubleshooting guidance referenced in the Windows support article (for example, reset PIN, reset Windows password, or fix a corrupted user profile).
   3. If verification codes are not received, follow the “Not getting verification codes” troubleshooting steps.

If repeated attempts have triggered a temporary lockout (for example, too many failed sign-ins or verification attempts), wait for the lockout period to expire (typically about 24 hours) before trying again, and avoid repeated failed attempts during that time.

References:

• Microsoft account has been locked
• Troubleshoot Problems Signing In to Windows