Can't login into devops because of longer inactivity.

Question

Can't login into devops because of longer inactivity.

Christoph Dalski 0

I can't login into my Azure Account because of longer inactivity. And I can't create a support ticket because I would need to login into my account to create one...

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 3889918e-867b-4cb2-827b-bd725d2c7200 Correlation ID: 019d4343-226f-715e-8ca6-60ea31ba8c0e Timestamp: 2026-03-31 09:39:26Z

What can I do?

Thanmayi Godithi 11,825 Reputation points Microsoft External Staff Moderator

2026-03-31T11:03:18.35+00:00

Hi Christoph Dalski ,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the details requested over private message.

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.

Your answer

Thanmayi Godithi 11,825 Reputation points Microsoft External Staff Moderator

2026-03-31T11:03:18.35+00:00

Hi Christoph Dalski ,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the details requested over private message.

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.