Unable to log in in Azure portal, not receiving OTP at all

Question

Unable to log in in Azure portal, not receiving OTP at all

Debanjan Chowdhury 0

Hello,

I've enrolled in the GitHub Student Developer Pack to receive educational benefits from Microsoft Azure. However, it appears that the server is not providing me with any kind of OTP to the mobile number linked to my active account. I've been attempting to access my account for the past few days, but nothing seems to be working. Other options for email, OTP, sign-in, etc., are nonexistent. I attempted to add a backup email in case it worked, but it appears that I won't be able to access my account until April 29.

Looking for any kind of assistance to get around (activate the OTP)

P.S. I tried using the OTP to log in at least ten times, but I never got it. User's image

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-03-31T08:21:22.55+00:00

Debanjan Chowdhury

Thank you for reaching out to Microsoft Q&A.

To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message only:

Please send me the detail via private message. So, we can assist you further.
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-04-20T14:18:22.2066667+00:00

Hello Debanjan

The data protection team tried to reach you however getting no response from your end. Please let us know if you need any further assistance from our end.

Thank you

1 answer

Your answer

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-03-31T08:21:22.55+00:00

Debanjan Chowdhury

Thank you for reaching out to Microsoft Q&A.

To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message only:

Please send me the detail via private message. So, we can assist you further.
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-04-20T14:18:22.2066667+00:00

Hello Debanjan

The data protection team tried to reach you however getting no response from your end. Please let us know if you need any further assistance from our end.

Thank you

Answer 1

The account is currently in a security‑info change hold, which is why sign‑in to the Azure portal that requires a security code is blocked and OTPs are not usable. When security info is replaced, Microsoft enforces a waiting period (typically 30 days). During this time, access to resources that require that security info is restricted until the update date shown in the message (28‑04‑2026 in the screenshot).

Because the change request is already in progress, there is no supported way to bypass or shorten this waiting period. The only available options are:

Wait until the security info update date shown in the message. After that date, sign‑in with the new security info (phone/email) and OTP should start working again.
In the meantime, use only services that do not require the security code (for example, Outlook or Skype, as indicated in the message), if those are available to the account.

Do not attempt to change or remove all security info again during this period, as changing all security info at once can trigger or extend the restriction.

References:

Troubleshoot Microsoft verification code issues