Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Error when sign-in to Entra tenant : Error code: interaction_required
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Benoit-Pierre STUDER
0
Reputation points
Receiving this error when trying to login :
Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle
Trace ID: <Pii removed>
Correlation ID: <pii removed>
Timestamp: 2026-03-31 07:32:28Z
How can I reactivate it ?
Thanks for your help
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator2026-03-31T08:14:13.97+00:00 Hello Benoit-Pierre STUDER
Thank you for reaching out to Microsoft Q&A.
The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.
Tenant inaccessible due to inactivity
If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.
If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:-
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Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator
2026-04-03T08:35:25.7333333+00:00 Hello Benoit-Pierre STUDER
Could you please provide an update into private message?
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