Release Product on Store - Tax and Payout Info Dependency

The banner appears when the Store offer doesn’t yet see a valid payout and tax profile assigned to the relevant program/seller ID, even if the profiles themselves are already created and approved.

Use these steps to resolve it:

1. Confirm tax profile is fully completed and validated
   • In Partner Center, select the Settings (gear) icon → Account settings → Payout and tax profiles.
   • Ensure the tax profile status is Complete (not Pending Microsoft Validation or Action Required). If it’s still pending and more than 48 hours have passed, submit a support ticket.
2. Confirm payout (payment) profile is fully completed and validated
   • In the same Payout and tax profiles page, check the payment profile status. It must show Complete; initial validation can take up to 48 hours.
3. Assign the profiles to the correct program/seller ID
   • Go to Account settings → Payout and tax profile assignment.
   • Select the program and seller ID that corresponds to the Store/Marketplace offer.
   • In the flyout, choose the correct payout account and tax profile from the dropdowns, and ensure a payout currency is selected where required.
   • Select Save/Submit.
4. Wait for assignment to propagate
   • After assignment and validation, allow up to 48 hours for the Store to recognize the configuration. Then reopen the offer and try Submit again.
5. If the banner remains
   • Verify that the account being used has the required role (Owner/Finance Contributor or Incentives admin, depending on program) to manage payout and tax profiles.
   • If everything appears correct and more than 48 hours have passed since validation and assignment, open a support ticket from Partner Center so Microsoft can check the specific enrollment and unblock submission.

References:

• Common questions about payouts and taxes
• Set up Microsoft Marketplace payout and tax profiles
• Manage a Microsoft Marketplace account in Partner Center
• Transacting on Microsoft Marketplace