Ms-900 certificate hasn't been shown

Mona Nasiri 0 Reputation points
2026-03-30T14:58:13.3966667+00:00

Hi

I passed ms-900 exam, but in my profile I can not see that.

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  1. AI answer

    2026-03-30T14:58:28.4266667+00:00

    Use the following steps to troubleshoot a missing MS-900 certification in the profile:

    1. Confirm the exam and certification status
      • Check the official exam/certification details to ensure that MS-900 is still the correct exam for the Microsoft 365 Fundamentals certification and that all requirements are met. Some certifications require multiple exams; the certificate is only issued after all required exams are passed.
    2. Wait for result synchronization
      • For most exams, results can take up to 24 hours to appear in the Learn profile’s Certifications tab after passing the exam. If it has been less than 24 hours, wait and check again.
    3. Verify the correct Microsoft Learn account
      • Make sure sign-in is with the same account that was used when registering for and taking the MS-900 exam.
      • If there are multiple accounts (personal Microsoft account, work or school account), sign out and try each one in turn on Microsoft Learn.
      • Use the email address that received the exam “congratulations” message to identify which profile the certification is associated with.
    4. Check for common profile issues
      • If exams were taken via Certiport (typically for students/educators), those certifications do not currently appear in the Microsoft Learn profile and must be managed via the Certiport account instead.
      • Be aware that some older/legacy certifications are no longer shown in Learn profiles; however, MS-900 is currently active (with a published retirement date in the future), so it should appear if earned under the correct profile.
    5. Verify in the Certification Dashboard and transcript
      • Go to the Certification Dashboard and check whether the MS-900 exam and the associated Microsoft 365 Fundamentals certification appear there.
      • From the dashboard, use View Transcript to see if the credential is listed in the transcript even if it is not visible where expected in the profile UI.
    6. If the certification is still missing
      • If the exam provider (for example, Pearson VUE) confirms the exam was delivered successfully but the certification or result is not visible in the Learn profile or Certification Dashboard after 24 hours, open a support request with Microsoft Credentials Support so the certification team can investigate and fix the account mapping or record issue.
      • Use the Microsoft Credentials Support channel specifically for missing exams/certifications or certificate-download issues.

    References:

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