interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. How can i create a new tenant?

Roger Knutsen 0 Reputation points
2026-03-30T10:30:42.8966667+00:00

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle

My free tenant has not been used for years

I would like to use Azure, signed up with credit card still no getting anywhere

Unable to log into azure portal or entra portal

Microsoft Security | Microsoft Entra | Microsoft Entra External ID

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  1. AI answer

    2026-03-30T10:31:00.8+00:00

    The error means the old tenant tied to the account has been blocked and is no longer usable. A new tenant must be created and then used to access Azure.

    Use the following approach:

    1. Confirm the old tenant is not recoverable
      • Tenants blocked due to inactivity can only be reactivated within 20 days of entering the inactive state. After 20 days, they are deleted and can’t be recovered.
      • Since the tenant has been unused for years, it is effectively gone and a new tenant is required.
    2. Sign in to Entra and create a new tenant
      • Go to https://entra.microsoft.com/ and sign in with the same Microsoft account that has the Azure subscription/credit card.
      • In Microsoft Entra ID → Overview, select Manage tenants.
      • Choose Create (or Create a new tenant) and complete the wizard to create a new Microsoft Entra tenant (directory). Note the new tenant’s domain name (for example, newtenantname.onmicrosoft.com).
    3. Access the new tenant directly in Azure portal
      • After the new tenant is created, open the Azure portal using the tenant-specific URL format:
        • https://portal.azure.com/<yourTenantName>.onmicrosoft.com
      • Sign in with the same account; the portal should now open in the context of the new tenant.
    4. Link the new tenant to the subscription (if needed)
      • If the Azure portal shows a Troubleshoot banner or indicates there is no active subscription linked to the directory, follow the banner’s instructions to link the tenant to an active subscription.
      • If there are multiple subscriptions, ensure the correct subscription is associated with the new tenant.
    5. If still blocked from all tenants
      • Sign out of all Microsoft accounts in the browser.
      • Clear all site data/cookies for Microsoft/Azure sites.
      • Open a private/incognito browser window and repeat steps 2–4.
    6. If a tenant must be reactivated (only if within 20 days)
      • If a different tenant was blocked less than 20 days ago and needs to be recovered, a tenant administrator must contact Microsoft using the global support phone numbers listed in the documentation. For tenants blocked longer than 20 days, only creating a new tenant is possible.

    Once the new tenant is created and accessible in the Azure portal, Azure resources can be created under that tenant and its linked subscription.

    References:

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