VISIO 2 stop description, which is not visible in my microsoft account

Question

VISIO 2 stop description, which is not visible in my microsoft account

klaas karregat 0

Hello Dear Microsoft,

In my account I can't see the VISIO 2 subscription,

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I would like to stop this subscription immediately,

Please be so kind to realize this,

Kind regards in advance,

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2 answers

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Answer 1

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Hi @Klaas Karregat,

Good day, and I appreciate how clearly you outlined your concern.

From your description, you would like to stop your Visio Plan 2 subscription immediately, however the Visio Plan 2 subscription is not currently visible when you sign in to your Microsoft account.

This usually happens when the subscription is linked to a different sign in identity than the one currently being used, for example a work or school account tenant instead of a personal Microsoft account. It can also occur when the purchase was completed through a third party channel such as Apple App Store, Google Play, or a reseller, because cancellations must be processed through that same channel rather than from the Microsoft account subscription list.

To request a correction or reissue, I recommend creating a support ticket with Microsoft’s Billing team, who can review the invoice and assist further to check your credit card charge correctly. This is the best way to ensure your request is handled securely and appropriately.

Please try these steps below to get in touch with the Billing team:

Option 1: Cancel Visio Plan 2 subscription from the Microsoft 365 admin center

Sign in to Microsoft 365 admin center using a work or school admin account that has billing permissions, such as Global admin or Billing admin, in the same organization tenant where Visio was purchased or assigned.
Go to Billing, then Your products, open the Products tab, find Visio Plan 2, select More actions, then select Cancel subscription, choose a reason, and select Save.
If Visio Plan 2 is not listed, the subscription may be under a different tenant associated with your work or school identity, so signing in with the correct tenant admin account is the key step to make it visible for cancellation.

Option 2: Create support ticket via Microsoft 365 Admin Center

First, sign in to the Microsoft 365 Admin Center with your admin account; if you don’t have access, please contact your IT administrator for support.
Next, open Help & Support by selecting the green button on the dashboard, so the support panel appears.
Finally, search and submit your request by entering “I want to cancel the Visio Plan 2 and get a refund,” then choose your contact method, time zone, and language, add details and any attachments, and click Contact me (a callback can help faster).
Please keep Tenant Name, Primary Domain, Global Admin Email, and payment proof (transaction ID or screenshot) ready.
The support team may be able to reissue the invoice depending on your account type and region.

Option 3: Reach out to Microsoft support via phone

Moreover, if you cannot sign in to the Microsoft 365 admin center, please contact Microsoft Support via phone number: Customer service phone numbers - Microsoft Support - Select your country/region own phone number for support.

As community moderators, we appreciate your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While we may not have visibility into deeper backend analysis, we’ll continue doing our best to support you within the scope of our responsibilities.

Looking forward to your response and wishing you a great day ahead.

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Answer 2

To stop a Visio Plan 2 subscription that is being billed but does not appear under the visible subscriptions for the signed‑in account, follow these steps:

Go to the Microsoft account Services & subscriptions page: https://account.microsoft.com/services and sign in with the Microsoft account that was used to buy Visio Plan 2. It is important to use the exact account that owns the subscription; if needed, try other personal Microsoft accounts that might have been used.
Once signed in, look for any Visio or Microsoft 365 subscription entry and select Manage.
On the management page, choose Cancel (or Upgrade or Cancel) and follow the prompts to complete cancellation. This stops future recurring charges; the product can usually be used until the listed expiry date.

If the Visio subscription was purchased through a third party (for example, Google Play, Apple App Store, or a retailer), it will not appear in the Microsoft account portal. In that case, cancellation must be done with that third party’s billing support rather than through Microsoft.

If the subscription was purchased in Germany, cancellation can be done without signing in by using the dedicated German cancellation flow described in the referenced article.

If the correct Microsoft account cannot be identified or accessed, cancellation can also be requested by stopping payment at the bank or card issuer level, as suggested in similar scenarios.

References: