Sign-in failed Azure

Question

Sign-in failed Azure

Gabor Oravecz 0

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID:

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-03-30T08:04:02.1233333+00:00

Gabor Oravecz

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:-
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-04-03T07:28:11.7833333+00:00

Gabor Oravecz

Could you please provide an update into private message?
Gabor Oravecz 0 Reputation points

2026-04-03T20:47:17.6733333+00:00

I have been probably blocked. I tried calling the number but could not get connected to an agent to delete or reset my account. So I am still unable to use my account. Could you advise further please?
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-04-07T10:10:31.67+00:00

Gabor Oravecz

Thank you for your reply.

We have asked details into private message, please provide the details so we can help you to reactivate the tenant.

1 answer

Your answer

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-03-30T08:04:02.1233333+00:00

Gabor Oravecz

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:-
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-04-03T07:28:11.7833333+00:00

Gabor Oravecz

Could you please provide an update into private message?
Gabor Oravecz 0 Reputation points

2026-04-03T20:47:17.6733333+00:00

I have been probably blocked. I tried calling the number but could not get connected to an agent to delete or reset my account. So I am still unable to use my account. Could you advise further please?
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-04-07T10:10:31.67+00:00

Gabor Oravecz

Thank you for your reply.

We have asked details into private message, please provide the details so we can help you to reactivate the tenant.

Answer 1

The error interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity indicates that the Microsoft Entra/Azure tenant associated with the sign-in is in an inactive, blocked state as part of the tenant lifecycle process.

Key points from the error and behavior:

The tenant has been marked inactive and blocked from sign-in.
After a tenant is blocked for inactivity, there is a limited window in which it can be reactivated.
If the tenant remains blocked for more than 20 days, it is permanently deleted and cannot be recovered.

To proceed, the following actions are required, depending on the situation:

If tenant access is still needed (reactivation scenario)
- A tenant administrator must contact Microsoft Support to request reactivation while the tenant is still within the 20‑day blocked period.
- Use the official global support phone numbers listed at: global support phone numbers (see reference below).
- Do not open multiple support cases for the same issue; wait for the decision on the existing case.
If the tenant has been blocked for more than 20 days
- The tenant is deleted after 20 days of being inaccessible due to inactivity and is not recoverable.
- In this case, a new tenant must be created if Azure services are still required.
Additional practical steps seen in similar cases
- Try signing in directly to the Azure portal with the tenant identifier in the URL, for example:
  - https://portal.azure.com/<TenantId> or
  - https://portal.azure.com/<yourTenantName>.onmicrosoft.com
- If the tenant is already deleted or cannot be reactivated, create a new tenant from the Microsoft Entra admin center (https://entra.microsoft.com/) under Entra ID → Overview → Manage tenants, then use that new tenant in the Azure portal URL as above.

If the account is a free trial or very new tenant and is already blocked, the same lifecycle rules apply: only a tenant admin working with Microsoft Support can reactivate it within the allowed time window.

References: