I can't redeem my points

The message "unavailable" or "out of stock" means the specific reward currently cannot be redeemed because it is not available in Microsoft Rewards inventory.

Key points and what to do:

1. Some gift cards and rewards are not always available
   • Certain gift cards are only offered in limited quantities or for limited times.
   • When those allocations are used up, they show as "unavailable" or "out of stock" and cannot be redeemed until Microsoft restocks them (if they are restocked).
2. Availability varies by country/region
   • Offers vary by country, and rewards must be redeemed in the same region where the Microsoft account was created.
   • If a reward is not available in the current region, it will not appear as redeemable.
3. How to proceed
   • Check the Rewards Redeem page regularly to see if the desired reward comes back in stock: explore the Redeem page.
   • Consider redeeming points for other available rewards (apps, movies, games, sweepstakes, donations, etc.) while waiting.
   • Do not use a VPN when redeeming, and ensure the account region matches the region where the points are being redeemed.

If the reward continues to show as unavailable for a long time, it may have been removed from the catalog and might not return.

References:

• How to redeem Microsoft Rewards points
• Track my Microsoft Rewards orders
• Learn about Microsoft Rewards