Request to Reactivate Blocked Tenant (AADSTS5000225)

Question

Request to Reactivate Blocked Tenant (AADSTS5000225)

Sujoy Goswami 0

Subject: Request to Reactivate Blocked Tenant (AADSTS5000225)

Hello Microsoft Support Team,

I am requesting assistance with reactivating my Microsoft Entra (Azure AD) tenant, which is currently blocked due to inactivity.

When attempting to sign in, I receive the following error:

Error code: AADSTS5000225 – "This tenant has been blocked due to inactivity."

Here are the details from the error screen:

Tenant ID: ******@gmail.com
Trace ID: b692fbfbf-c412-4fa6-b28c-b2be9de96d00
Correlation ID: 019d319d-54df-745d-bd79-6800cabb4ef4
Timestamp: 2026-03-27 23:24:47Z

I would like to request reactivation of this tenant so I can regain access to the Azure portal and associated services. Please escalate this to the Azure Identity / Tenant Lifecycle team if needed.

Thank you for your assistance.

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Answer 1

To request reactivation of a Microsoft Entra (Azure AD) tenant that is blocked with error AADSTS5000225, the tenant administrator must contact Microsoft Support directly. Tenants blocked due to inactivity can only be reactivated within 20 days of entering the inactive state; after 20 days they are permanently deleted and cannot be recovered.

Use the global support phone numbers to open a support case and provide the tenant details (including Tenant ID and the error information) so the support team can review and, if eligible, reactivate the tenant. While the case is in progress, do not submit additional assistance requests for the same issue.

If the tenant is not going to be reactivated, it will be deleted automatically after 20 days in the inaccessible state in accordance with Microsoft’s data protection policies.

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