Missing Certifications

Dibya Pathak 0 Reputation points
2026-03-27T22:45:46.3466667+00:00

I passed my MS 900 on 09/28/2026. I forgot what credentials I used to login. I am not able to find my certifications. Is there any way this problem be resolved?

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  1. AI answer

    2026-03-27T22:46:00.29+00:00

    Yes, this can be resolved by confirming the correct Learn profile and, if needed, merging profiles.

    Follow these steps:

    1. Confirm that the certification was earned
      • Verify that MS-900 is listed as passed for the date in question in the exam program confirmation email.
      • Ensure that MS-900 is still an active certification requirement by checking the certification or exam details pages.
    2. Try all possible login accounts
      • Go to the Microsoft Learn profile.
      • Sign out, then sign in again using every Microsoft-related account that might have been used on exam day (personal Microsoft account, work account, or school account).
      • Remember that the contact email that received the “congratulations” message may be different from the actual login account. Use that clue to try the right sign-in.
    3. Check the Certifications area
      • After signing in to each possible account, open the profile menu → Credentials → Certifications and look for the MS-900 certification.
      • It can take up to 24 hours after passing for results to appear, but since the exam was passed earlier, it should now be visible under the correct profile.
    4. If multiple Learn profiles exist, merge them
      • Sign in to the Learn profile that should become the main profile.
      • In login account management, choose Add login account and add another account that might have been used.
      • If that account is tied to a different Learn profile, this triggers a profile merge. All learning progress, credentials, and transcripts from both profiles will be combined into one and duplicates removed. This merge cannot be undone.
      • After the merge, MS-900 should appear under Credentials → Certifications in the merged profile.
    5. If the certification is still missing, contact Credentials Support
      • Go to the online support request.
      • Ensure Product family: Learning and Product or Service: Microsoft Credentials are selected.
      • Choose the closest category (for example, missing certification), select Professional No Charge, and fill in location and time zone.
      • Provide a clear summary (include exam name MS-900 and date passed), your Learn Username (from Learn settings), and attach any exam confirmation emails or screenshots.
      • Submit the case and monitor status via the Manage tab on the same support site.

    Support can locate the exam record, associate it with the correct Learn profile, and restore visibility of the MS-900 certification.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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