get chat support for problem 7100268641

The issue is related to printing/exporting to PDF from Word, not to the case number itself. For a Word poster that does not export or print correctly to PDF, use the supported workarounds for Word PDF output problems:

1. Use “Microsoft Print to PDF” instead of “Save as PDF”
   1. Open the Word poster.
   2. Select File > Print.
   3. In Printer, choose Microsoft Print to PDF.
   4. Check that page size and orientation match the 16.5 x 22 inches layout.
   5. Select Print, then choose a file name and location.
   6. Open the resulting PDF and verify that the page color is complete and that scrolling works.
2. Export via Word for the web
   1. Save the document to OneDrive.
   2. Open it in Word for the web.
   3. Select File > Save As > Download as PDF.
   4. Open the downloaded PDF and check page color and scrolling.
3. Try a different PDF “printer”
   1. Install a third‑party PDF converter that appears as a printer.
   2. In Word, go to File > Print and select that PDF printer.
   3. Print to PDF and verify the output.

If the problem persists only with this poster, also verify in File > Print that:

• The correct printer (or PDF printer) is selected, not Print to file.
• Page size and orientation match the document.

References:

• Export to PDF error in Word 2016: "Export failed due to an unexpected error"
• Fix printing problems in Word, Excel, or other apps