Certification renewal not working

Question

Certification renewal not working

Anonymous

Good day,

I can't see my certification renewal page. Even my certifications are not appearing on my page.

Julian Sharp 43,851 Reputation points

2026-03-27T14:12:27.3266667+00:00

Which certification?

You should be able to see your certifications on https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab

1 answer

Your answer

Julian Sharp 43,851 Reputation points

2026-03-27T14:12:27.3266667+00:00

Which certification?

You should be able to see your certifications on https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab

Answer 1

Use the following checks and steps to resolve missing certifications and renewal options:

Confirm the certification is actually earned and active
- Review the certification’s requirements on the certification or exam details pages to ensure all required exams are passed and any prerequisite certifications are active. For example, some expert certifications require both a specific exam and an active prerequisite certification; passing only the exam will not show the certification or its renewal.
Verify the correct Microsoft Learn profile and login account
- Sign out of Microsoft Learn, then sign back in and confirm the account being used is the one that was used to register for and take the exams.
- If multiple accounts exist (personal Microsoft account, work or school account), sign in with each and check the Certifications area.
- If a congratulations email was received when the certification was earned, use the profile link in that email to identify the correct profile and account.
Check where certifications and renewal are shown
- Go to the Learn profile → select the avatar → Profile → Certifications. Active certifications that are eligible for renewal (within six months of expiration) will display a blue Renew button.
- Role-based and specialty certifications expire after one year; the free online renewal assessment becomes available only starting six months before expiration. If outside that window, the renewal page and button will not appear.
Consider cases where certifications may not appear
- Exams and certifications earned through Certiport do not appear in the Microsoft Learn profile and must be managed via the Certiport account.
- Some legacy certifications have aged out and are no longer visible in Learn profiles.
If certifications are still missing
- If the certifications or renewal options still do not appear after confirming the correct account and requirements, submit a request to Microsoft Credentials Support for help with missing credentials and profile issues.

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