Cannot access One Drive using iPhone/ipad App but can login using web browser

Question

Cannot access One Drive using iPhone/ipad App but can login using web browser

DavidBrintworth-0130 0

Hi

I have an iPhone and iPad and can access hotmail without issue. However I am unable to access One Drive using the One Drive app and can only access One Drive using a web browser.

I get stuck in a loop and get forced to try resetting my password but that did not work either.

I received an error message saying;

“AADSTS90100: cancelUrl parameter is empty or not valid”

I have deleted the app, logged out of all devices, cleared my browser history, reinstalled the app and tried to login again but can only logon in to hotmail and access One Drive through a browser and get an error message saying I’ve tried to login too many times.

I then reset my password again and still could not access One Drive through the app but can through a browser!!

Total doom loop - Please help!!!

<Moved from Office/Access>

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1 answer

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Answer 1

Katerina-N 9,300 Microsoft External Staff Moderator

Hello DavidBrintworth-0130,

I realize that you've encountered a problem when accessing OneDrive using iPhone/iPad. I truly understand your confusion. Let me assist you further.

For me to provide the most accurate solution, would you please let me know few information about the situation you're experiencing:

Account type Are you signing in with a personal Microsoft account (Hotmail/Outlook.com) or a work/school account?
iOS details
- iOS version on iPhone and iPad
- OneDrive app version (from App Store)
Network / privacy Are VPN, iCloud Private Relay, or DNS blockers / firewalls enabled on the device?
Account history Has this Microsoft account ever been used for:
- Work/school (Microsoft 365 business)
- Multiple tenants
- Family Safety
- Aliases changed recently?
Exact failure point Where does it fail in the app?
- After email
- After password
- After MFA
- After consent screen
- Immediately loops back to sign‑in

Once I have this information, I will be able to assist you better. Look forward for your respond!

DavidBrintworth-0130 0 Reputation points

2026-03-29T19:11:36.1166667+00:00
Hi Katerina - thanks for your reply.. any guidance will be greatly appreciated!… In response…

It’s a family subscription

IOS on phone is 26.4, iPad is the iosipad 26.4 also

normal home WiFi with iCloud private relay in use

It’s a family account with 2 others accessing the drive. No changes to logins etc.

Failure happens after the password is entered.

Many Thanks
Katerina-N 9,300 Reputation points Microsoft External Staff Moderator

2026-03-30T01:37:51.0533333+00:00
Hello DavidBrintworth-0130,

Thank you for your respond and additional information. With your case, I suggest you try this:

STEP 1 – TURN OFF iCloud PRIVATE RELAY (TEMPORARY)

This is mandatory for your case. On BOTH iPhone and iPad:

Settings

Tap your Apple ID

iCloud

Private Relay > OFF

Restart device

You can re‑enable it after OneDrive signs in successfully.

STEP 2 – CLEAR MICROSOFT AUTH DATA FROM iOS

This resets the broken redirect URL.

Settings

Safari

Advanced

Website Data

Search and delete ALL entries containing: microsoft/ live/ outlook/ onedrive/ office

STEP 3 – REMOVE MICROSOFT ACCOUNT FROM iOS

Settings

Mail

Accounts

Remove Outlook / Hotmail / Microsoft / Exchange

Restart device

STEP 4 – CLEAN ONE DRIVE INSTALL

Delete OneDrive

Restart

Install OneDrive again from App Store

Open OneDrive > sign in when prompted

Manual email + password

Skip Face ID initially

Login should now pass the password stage successfully.

After successful login, you may now:

Re‑enable Face ID

Re‑enable iCloud Private Relay (test—if it loops again, leave it off for now)

Please note DO NOT:

Reset password again

Keep retrying login (causes lockouts)

Sign in via Safari first

Use VPN/Relay during first sign‑in

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

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DavidBrintworth-0130 0 Reputation points

2026-04-06T15:45:31.8366667+00:00

Hi Katerina

I completed the steps but could not log in using my password for both One Drive or Email using my password and got the same error.

I had to use a recovery account and get a code but I can now access One Drive through the app and my email account.

Thanks