My Minecraft realm doubled and it won't let me cancel the subscription

Pimpin Win 5 Reputation points
2026-03-27T03:35:38.9566667+00:00

I went to renew my existing Minecraft realm from in the Xbox version of Minecraft. At first it said that they couldn't form my realm right now and to try again later, so I turned my game off than back on. Then I noticed there was an entirely new realm created instead of renewing my old one. I went to cancel the subscription to try and get a refund because I don't want a new realm, I want my existing one. it's not letting me cancel my subscription at all.

Windows for home | Other | Gaming

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  1. AI answer

    2026-03-27T03:35:50.86+00:00

    The new Realm is a separate subscription from the old one, and each Realm subscription must be cancelled individually through the Microsoft account that was charged.

    Use these steps to cancel and then pursue a refund:

    1. Go to the Microsoft Services & subscriptions page: https://account.microsoft.com/services and sign in with the same Microsoft account used to buy the new Realm.
    2. Find the new Minecraft Realms subscription in the list.
    3. Select Manage.
    4. On the next page, select Cancel (or Upgrade or Cancel, depending on what is shown).
    5. Follow the on‑screen steps to complete cancellation.

    Important details from the Realms terms and subscription rules:

    • Realms is a recurring subscription for a personal multiplayer server. After any promotional period, it continues to be charged at the then‑current price plus taxes unless cancelled. Cancellation must be done in the Microsoft account.
    • If Minecraft is played through Game Pass, Realms is still a separate subscription. Each subscription (Game Pass and each Realm) must be purchased and cancelled separately.

    If cancellation still does not appear or does not work:

    1. Confirm the correct Microsoft account is being used. If the wrong account is signed in, the subscription will not show up.
    2. If the subscription was purchased through a third‑party store (Google Play or Apple App Store), cancellation and refund must be handled through that store’s support, not Microsoft:
      • For Google Play purchases, see Learn about Google Play refund policies.
      • For Apple App Store purchases, request a refund from Apple support.
    3. If the subscription shows but there is no Cancel option and it has already been billed, follow the refund process for Microsoft subscriptions:
      • Go to the refund page for Microsoft subscriptions and follow the steps to request a refund if eligible.

    Once the unwanted Realm subscription is cancelled and a refund request is submitted (if eligible), the original Realm can be renewed or recreated using the correct subscription.


    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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