The new Realm is a separate subscription from the old one, and each Realm subscription must be cancelled individually through the Microsoft account that was charged.
Use these steps to cancel and then pursue a refund:
- Go to the Microsoft Services & subscriptions page: https://account.microsoft.com/services and sign in with the same Microsoft account used to buy the new Realm.
- Find the new Minecraft Realms subscription in the list.
- Select Manage.
- On the next page, select Cancel (or Upgrade or Cancel, depending on what is shown).
- Follow the on‑screen steps to complete cancellation.
Important details from the Realms terms and subscription rules:
- Realms is a recurring subscription for a personal multiplayer server. After any promotional period, it continues to be charged at the then‑current price plus taxes unless cancelled. Cancellation must be done in the Microsoft account.
- If Minecraft is played through Game Pass, Realms is still a separate subscription. Each subscription (Game Pass and each Realm) must be purchased and cancelled separately.
If cancellation still does not appear or does not work:
- Confirm the correct Microsoft account is being used. If the wrong account is signed in, the subscription will not show up.
- If the subscription was purchased through a third‑party store (Google Play or Apple App Store), cancellation and refund must be handled through that store’s support, not Microsoft:
- For Google Play purchases, see Learn about Google Play refund policies.
- For Apple App Store purchases, request a refund from Apple support.
- If the subscription shows but there is no Cancel option and it has already been billed, follow the refund process for Microsoft subscriptions:
- Go to the refund page for Microsoft subscriptions and follow the steps to request a refund if eligible.
Once the unwanted Realm subscription is cancelled and a refund request is submitted (if eligible), the original Realm can be renewed or recreated using the correct subscription.
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