Outlook email - updating an adult account that had a DOB 1.1.2013, now classed as child under Australia's new under age laws

The account is being treated as a child account because its date of birth is set to 1/1/2013, which is under the statutory age. Child accounts cannot remove their own consent or fully escape Family Safety controls until they reach the legal adult age for the region.

Key points from the current behavior and limitations:

1. A child account cannot remove its own parental consent or leave the family group.
   • Where the listed date of birth is lower than the statutory age, the account holder will always need parental consent, and the child account cannot remove their own consent.
2. Only the adult account that originally gave consent can manage or remove that consent.
   • Consent and child management are tied to the specific adult Microsoft account that granted consent.
   • If another adult or another Microsoft account originally granted consent, that adult must sign in to manage or remove it.
3. If the wrong birth date was set and the account is now treated as a child, the correction path depends on whether consent has already been given:
   • If the account shows “Parent or guardian consent is required for this account,” the adult must:
     1. Sign in at https://login.live.com to initiate a consent request.
     2. Select I’m a parent or guardian.
     3. Sign in with an adult Microsoft account (18+ in Australia).
     4. Give consent by selecting Yes, I agree.
     5. Select Family Safety to complete.
     6. Go to account.live.com/mykids.aspx, select the child account, then Edit this child’s personal info and follow the instructions to correct the birth date.
   • If consent has already been given and the account is already in a family group, the adult that gave consent must:
     1. Sign in to Manage child accounts at https://account.live.com/mykids.aspx.
     2. Select Edit this child’s personal info and follow the instructions to correct the date of birth.
4. If the adult cannot see the child account under their Microsoft account:
   • That adult does not have permission to manage the child; consent may have been granted by another adult or another Microsoft account.
   • In that case, the correct adult/guardian must sign in with the account that originally granted consent, or attempt to recover that adult account if it cannot be accessed.
5. Removing consent to free the child account:
   • An adult can remove consent for a child account only if that adult originally granted it. This is done via the Manage permissions page referenced in the parental consent documentation.
   • If the child account is removed from the Family Group and consent is removed, the next time the child account signs in it should prompt again for consent. At that point, an appropriate adult account can either:
     • Provide consent and then correct the date of birth via Edit this child’s personal info, or
     • Decline and leave the account in a restricted state.
6. A child account cannot be converted to an unrestricted adult account by the child themselves to bypass restrictions.
   • This is by design to prevent children from changing their age to escape Family Safety controls.
   • The account effectively remains under child protections until its stored birth date reaches adult age or an adult with consent rights corrects the date of birth.

Given this, to restore normal access for the club’s Outlook address without losing mail:

1. Identify which adult Microsoft account actually granted consent for the account with DOB 1/1/2013.
2. Sign in with that adult account at https://account.live.com/mykids.aspx.
3. If the account appears there, use Edit this child’s personal info to correct the date of birth to the true (adult) date.
4. If the account does not appear, consent was granted by a different adult or Microsoft account; that account must be used or recovered.
5. Once the date of birth correctly reflects an adult, the account will no longer be treated as a child and will not require parental consent going forward.

If the account must remain with a child birth date (for example, if it cannot be changed), then the only way to keep access is for the adult who granted consent to continue managing time limits and permissions through Family Safety until the account reaches adult age according to the stored date of birth.

References:

• Managing parental consent
• How to change a birth date on a Microsoft account
• how to change date of birth child to adult - Microsoft Q&A
• How do I stop supervising my child in Family Link? - Microsoft Q&A