Certifications

caroline mwei 0 Reputation points
2026-03-26T18:18:44.5333333+00:00

Hello,

I can't seem to locate any of my certifications. Kindly help

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  1. AI answer

    2026-03-26T18:18:54.9566667+00:00

    Use the Microsoft Learn profile and credentials pages to locate certifications, and then contact support if they are still missing.

    1. Go to the Learn profile page: https://learn.microsoft.com/en-us/users/me/.
    2. In the left column, select Credentials to see certifications and other credentials.
    3. To see a consolidated view of certifications, exams, Applied Skills, and completed training, select Transcript in the left column.
    4. If certifications are not visible, confirm that the correct account is being used:
      • Make sure the same Microsoft account (work, school, or personal) used to register for and take the exams is being used to sign in.
      • If multiple accounts exist, sign out and try signing in with each account that might have been used for exam registration.
      • If a congratulations email was received previously, use the profile link in that email and verify which account it corresponds to.
    5. If exams were taken through Certiport, be aware that these certifications do not currently appear in the Microsoft Learn profile. Manage and share those credentials directly from the Certiport account.
    6. If the certifications should exist (all required exams passed) and still do not appear after checking accounts, contact Microsoft Credentials Support for help with missing credentials.

    If the goal is to download or share certificates:

    1. Go to the Credentials area of the Learn profile and open the relevant certification.
    2. Use the available options to view, print, or save as PDF as described in the credential sharing documentation.
    3. Alternatively, use the Transcript page to download or share a transcript that lists active certifications and exams.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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