Can't sign in on MS Word and MS PowerPoint on my smart phone

Hello, what error or message shows after you enter your email on the sign in screen?

Sign in issues on Microsoft Word and Microsoft PowerPoint usually happen due to app cache or account sync problems. Open your phone Settings, go to Apps, select Word and PowerPoint, then clear cache and restart the apps. Make sure Google Play Services and Android System WebView are updated. Then remove your account from the app if listed, restart your phone, and sign in again using the correct Microsoft account linked to your subscription.

After entering my gmail Id to sign in, it doesn’t load or proceed further. I have restarted my phone, reinstalled the apps but nothing changes.

Thanks for the update. Go to your phone Settings, Apps, then open both apps and select Storage, tap Clear cache and Clear data. Do the same for Google Chrome and Android System WebView since the sign in page uses them. After that, open Chrome, go to account.microsoft.com and sign in once to confirm the account works. Then open Word or PowerPoint and sign in again. If it still loops, check Date and Time in Settings and set it to automatic, since incorrect time blocks sign in.

Hello, can you confirm if you can sign in at account.microsoft.com using your phone browser?

This loop in Microsoft Word and Microsoft PowerPoint is usually caused by the web sign in component. Go to Settings, Apps, open Android System WebView and Google Chrome, clear cache and data, then update both from Play Store. Set Date and Time to automatic, restart your phone, sign in once in Chrome, then open the apps and try again.