I am not able to register for exam it says unexpected error happened. I completed payment but never received any confirmation. How to connect to site support?

Question

I am not able to register for exam it says unexpected error happened. I completed payment but never received any confirmation. How to connect to site support?

Akshay kumar 20

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer accepted by question author

Julian Sharp 42,286

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact but this appears to be a system-wide issue with many people reporting the same issue.

0 comments

1 additional answer

Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer 1

Use Microsoft Certification support and, if needed, Pearson VUE support to resolve this.

First, check whether the exam was actually scheduled:
- Go to the Certifications page in the Learn profile and look for an exam appointment under Certifications as described in the online exam flow. If an appointment appears, use the “Go to the exam” link to access Pearson VUE and confirm details.
If there is no appointment and an “unexpected error” appears during scheduling or payment:
- This can be caused by Pearson VUE account issues (for example, blocks after failed payments). In such cases, contact Pearson VUE support using the link provided on the Microsoft Certification Support page so they can check for account blocks and payment problems.
To contact Microsoft Certification Support (site/support for exam registration and payment issues):
- Use the help page at Microsoft Credentials support. From there, open a support request for certification/exam issues. A moderator or support agent typically responds within one business day, as indicated in the exam-offer FAQs.

If payment was taken but no confirmation or booking exists, include proof of payment (transaction ID, date, amount) when opening the support request so support can trace the transaction and either complete the booking or advise on next steps.

References: