How to reschedule certification exam ,if there is a issue with id proof

Dwaraka Natta 0 Reputation points
2026-03-25T12:24:05.9933333+00:00

For the Microsoft AI 900 certification exam , I was unable to continue the exam because of my id proof
how to reschedule the exam

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  1. AI answer

    2026-03-25T12:24:23.5866667+00:00

    To reschedule the AI-900 exam after being unable to proceed due to ID issues, use the standard reschedule process through Microsoft Learn and the exam provider (usually Pearson VUE):

    1. Reschedule via Microsoft Learn profile
      1. Sign in to the Microsoft Learn profile used to book the exam.
      2. From the avatar menu, select Profile.
      3. In the left menu, go to Credentials and then select Certifications.
      4. Scroll to find the AI-900 exam appointment.
      5. Select Reschedule (or Cancel if preferred).
      6. You will be redirected to the exam delivery provider’s site (for most candidates, Pearson VUE) to complete the reschedule.
    2. Observe reschedule/cancellation timing
      • Reschedule or cancel at least 24 hours before the scheduled exam time. If the appointment is changed with less than 24 hours’ notice or you no-show, the exam fee or voucher is forfeited.
    3. If online check-in fails again due to ID
      • Ensure the ID meets the requirements listed in the provider’s online exam policies (for Pearson VUE, see the guidance under About online exams with Pearson VUE in the referenced docs).
      • If the exam was cancelled/terminated by the proctor because of ID issues and you believe this was in error, contact Pearson VUE support directly to review the case and confirm eligibility to reschedule or any fee implications.
    4. If you cannot reschedule from Learn
      • Use the certification dashboard or contact Pearson VUE support as indicated in the policies to have the appointment reviewed and rescheduled.

    If an accommodation is needed (for example, difficulty meeting room-scan or ID handling requirements), submit an accommodation request before scheduling a new exam using the accommodations process in the documentation.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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