When I am clicking on submit button after giving address details it is displaying as We have encountered an issue.

Eslavath Kavya 0 Reputation points
2026-03-25T08:56:46.45+00:00

Connect me with an Agent to help to resolve this issue

Microsoft Copilot | Other
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  1. AI answer

    2026-03-25T08:56:54.1033333+00:00

    The error during exam scheduling after submitting address details matches a known Pearson VUE issue.

    The error ERROR_VUE_WIDE_BLOCK typically occurs when the Pearson VUE account is blocked, usually because of multiple failed payment attempts. In this situation, the next step is to contact Pearson VUE support so they can remove the block on the account.

    1. Go to the Microsoft Certification support page: https://aka.ms/CertificationSupport
    2. Use the Pearson VUE support/contact options provided there.
    3. Explain that an unexpected error appears after submitting address details when scheduling the PL-300 (or other) exam and that the account may be blocked (ERROR_VUE_WIDE_BLOCK).
    4. After Pearson VUE confirms the block is lifted, return to the exam scheduling page and try again.

    For live assistance from an agent about this specific scheduling error, Pearson VUE support via the Certification Support link above is the required path; Microsoft agents cannot override a Pearson VUE account block directly.

    References:

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