Windows Hello pin - face or fingerprint option is currently unavailable
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Stavros Karnezis
5
Reputation points
Subject: Need Help with Sign-In Options Problem
Hi everyone,
Hope you’re doing well! I’m having a problem on my company laptop where I can only sign in using my password—none of the other options work. This started after I reinstalled Windows and reused the same device name.
We’re in a hybrid setup with local domain controllers syncing with Azure. So far, I’ve tried deleting the TPM info and recreating the NGV folder, but no luck. Another user recently ran into the same issue, so it seems like this might not be a one-off problem.
I’ve looked into various fixes online, including checking group policies and registry keys, but nothing has worked. Removing my work account isn’t an option since we only have local admin accounts besides the work ones.
If anyone’s dealt with this before or has ideas on how to fix it, I’d really appreciate your help!
Thanks in advance!
Cheers,
Stavros Karnezis
Windows for business | Windows Client for IT Pros | Directory services | User logon and profiles
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Stavros Karnezis 5 Reputation points
2026-03-31T16:19:01.73+00:00 Sorry for spamming with answers but something was really wrong yesterday as every attempt to reply was not going through, at least that was what I could see since when I was clicking on Add Comment, my message would immediately disappear...
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