Urgent: over $600 Azure Billing Error –Still No Response After 17 Days

Question

Urgent: over $600 Azure Billing Error –Still No Response After 17 Days

Carmen Lu 0

Hello,

I am writing to report an incorrect billing issue on my Azure account totaling over $600.

I submitted a support request on March 8 regarding this issue; however, I have not received any response or update to date. Despite multiple follow-up attempts, the request remains open and unresolved. I have also been unable to find any alternative way to contact Microsoft support, which has been very frustrating.

Could you please help with an immediate investigation into these charges and process a full refund? If this cannot be resolved promptly, could you please provide the appropriate escalation contact so this matter can be addressed without further delay.

Thank you so much in advance!

Siva shunmugam Nadessin 10,905 Reputation points Microsoft External Staff Moderator

2026-03-25T07:39:55.8866667+00:00

Hello Carmen Lu

Kindly create a support ticket using below steps and share us the ticket no. we will check from backend.

For queries related to payment or billing create a service request they will contact you via email or call to resolve it. below are the steps.

1. Click link Contact Microsoft Support to navigate to support ticket page.

Type billing.

In Contact Support, create support request.

Fill in Problem description.

Click Next button in Recommended Solution.

In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.

Click Review+Create and click Create button.

Your support ticket will be created and a mail will be sent.

You can track the support ticket in Azure portal using Help + Support, Recent Support tickets.

Let me know if you have further questions we would be happy to help you!!

Reference:

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request
Siva shunmugam Nadessin 10,905 Reputation points Microsoft External Staff Moderator

2026-03-26T03:17:30.67+00:00

Hello Carmen Lu,

Just checking in to see if the solution shared above help you to resolve your issue. please reach out to us If you have any further questions.

Thanks
Carmen Lu 0 Reputation points

2026-03-26T03:24:50.3066667+00:00

Hello,

No, That's not helpful at all as the instructions you provided is exactly what we did, we created the ticket on March 8 and after multiple follow-ups, there is still NO any responses at all till now. Could you please escalate or ask someone to take care of the ticket please? No phone number can be called and keep asking us to creat ticket,but no one respond at all. Like a dead end! We really have no other choice to request further assistance. PLEASE!
Siva shunmugam Nadessin 10,905 Reputation points Microsoft External Staff Moderator

2026-03-26T04:04:07.4333333+00:00

Hello Carmen Lu

Kindly share us the ticket # private chat to check?
Carmen Lu 0 Reputation points

2026-03-26T04:09:47.43+00:00

Hello, sorry don't know where to send the private chat. But the ticket ID is already shown in the screenshot attached to my thread. FYI, ticket is 2603090010000104 .

Thank you in advance!!!
Siva shunmugam Nadessin 10,905 Reputation points Microsoft External Staff Moderator

2026-03-26T04:13:39.96+00:00

Hello Carmen Lu,

We have escalated by increasing the severity of the ticket.
Carmen Lu 0 Reputation points

2026-03-26T04:14:35.9233333+00:00

Thank you so much!!! Appreciate it!

1 answer

Your answer

Siva shunmugam Nadessin 10,905 Reputation points Microsoft External Staff Moderator

2026-03-25T07:39:55.8866667+00:00

Hello Carmen Lu

Kindly create a support ticket using below steps and share us the ticket no. we will check from backend.

For queries related to payment or billing create a service request they will contact you via email or call to resolve it. below are the steps.

1. Click link Contact Microsoft Support to navigate to support ticket page.

Type billing.

In Contact Support, create support request.

Fill in Problem description.

Click Next button in Recommended Solution.

In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.

Click Review+Create and click Create button.

Your support ticket will be created and a mail will be sent.

You can track the support ticket in Azure portal using Help + Support, Recent Support tickets.

Let me know if you have further questions we would be happy to help you!!

Reference:

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request
Siva shunmugam Nadessin 10,905 Reputation points Microsoft External Staff Moderator

2026-03-26T03:17:30.67+00:00

Hello Carmen Lu,

Just checking in to see if the solution shared above help you to resolve your issue. please reach out to us If you have any further questions.

Thanks
Carmen Lu 0 Reputation points

2026-03-26T03:24:50.3066667+00:00

Hello,

No, That's not helpful at all as the instructions you provided is exactly what we did, we created the ticket on March 8 and after multiple follow-ups, there is still NO any responses at all till now. Could you please escalate or ask someone to take care of the ticket please? No phone number can be called and keep asking us to creat ticket,but no one respond at all. Like a dead end! We really have no other choice to request further assistance. PLEASE!
Siva shunmugam Nadessin 10,905 Reputation points Microsoft External Staff Moderator

2026-03-26T04:04:07.4333333+00:00

Hello Carmen Lu

Kindly share us the ticket # private chat to check?
Carmen Lu 0 Reputation points

2026-03-26T04:09:47.43+00:00

Hello, sorry don't know where to send the private chat. But the ticket ID is already shown in the screenshot attached to my thread. FYI, ticket is 2603090010000104 .

Thank you in advance!!!
Siva shunmugam Nadessin 10,905 Reputation points Microsoft External Staff Moderator

2026-03-26T04:13:39.96+00:00

Hello Carmen Lu,

We have escalated by increasing the severity of the ticket.
Carmen Lu 0 Reputation points

2026-03-26T04:14:35.9233333+00:00

Thank you so much!!! Appreciate it!

Answer 1

Azure billing disputes and refund decisions can only be handled by the Azure billing support team; community forums and documentation cannot change charges or issue credits.

To move this forward and ensure the case is actively handled and, if appropriate, escalated:

Verify and, if needed, reopen or recreate a billing support request
- Go to the Azure portal Help + Support blade: https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest (billing support is free).
- If the existing ticket is stuck or not progressing, create a new billing support request specifically for the unexpected charges.
- When prompted for Issue type, choose Billing (or Enrollment administration if this is tied to an Enterprise Agreement) and select the affected subscription.
- For Problem type/subtype, choose the options closest to “Unexpected charges” or “Billing dispute”.
Provide detailed problem information
- In the Problem description/Details section, clearly state:
  - That there are unexpected charges of about $600.
  - That a previous ticket (include the Support Request ID shown in your screenshot) has been open since March 8 with no response.
  - The date the issue started and the billing periods involved.
- Attach supporting files (invoice PDFs, cost analysis exports, screenshots of usage) using the Upload file option. This helps the billing engineer quickly validate and investigate the charges.
- If available, enable Advanced diagnostic information collection so support can gather additional usage details from the subscription.
Use the correct contact method and severity
- On the Support method section, select the available support plan and choose a severity that reflects business impact. If the charges are significant and ongoing, select the highest severity allowed by the plan.
- Ensure the contact email and phone number are current so the engineer can reach out.
Ask explicitly for review, refund, and escalation
- In the ticket text, explicitly request:
  - A review of all unexpected charges.
  - A refund or credit if the charges are determined to be incorrect or unintended.
  - Escalation if the case is not updated within the published response time for the chosen severity.
If charges are unexpected, prepare supporting analysis
- Review the invoice and usage to identify which services generated the charges.
- Use Cost Management’s Cost analysis to pinpoint which resources and dates are involved.
- If the root cause is unclear, mention that in the ticket and note that you are requesting help to analyze unexpected charges.

If the subscription is pay-as-you-go and has gone past due or been disabled because of these charges, include that detail in the ticket as well; the billing team can advise on next steps once the dispute is reviewed.

References: