Microsoft Applied Skills: Streamline business workflows with AI chat

Ali Ramazani 0 Reputation points
2026-03-24T18:31:04.3333333+00:00

I encountered a technical issue during my Microsoft Applied Skills assessment: Streamline business workflows with AI chat. In the virtual lab, I was unable to upload the required files to OneDrive. The error shown was: “Files have not been uploaded, please try again after connecting to the M365 portal.” My lab instance ID is 60065020. I have screenshots of the issue and can provide them. Please advise on next steps or whether a retake/reset can be provided due to the lab issue.

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  1. AI answer

    2026-03-24T18:31:17.0933333+00:00

    For issues during an Applied Skills assessment lab, including technical problems that prevent completing required tasks, the next steps are:

    1. The current attempt will still be scored
      • Any lab that is cancelled or ends abruptly for any reason is scored and counts as an attempt.
      • A new attempt can only be made after the retake waiting period.
    2. Retake eligibility and timing
      • An Applied Skills assessment lab can be retaken 72 hours after the last attempt by selecting the same assessment lab from the profile.
      • All assessment attempts (date, score, and details) are visible in the profile, but only passed labs appear on the transcript.
    3. What to do now
      • Wait 72 hours from the time of the affected attempt.
      • After 72 hours, sign in to the credentials profile and relaunch Streamline business workflows with AI chat from the credential details page to start a new lab instance.
      • Use the troubleshooting guidance in the lab’s Instructions pane during the new attempt (for example, ensuring the M365 portal is opened correctly in the virtual machine, and following any OneDrive or portal access steps provided there).

    If the issue recurs in a new attempt, collect screenshots and details and then contact the official support channel listed for credentials issues so they can review the specific lab instance and environment behavior.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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