Points disappearing in future

JO PLANT 20 Reputation points
2026-03-24T17:28:44.5966667+00:00

I use Microsoft Rewards everyday - via the app and online Bing but online is now saying I will lose 755 points in 4 days. It does not seem to matter what I do as I am about to lose a major chunk of points when I don't have enough to redeem for what I want. Why is this going on? Are we not allowed to save for something big?

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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John Jefferson Doyon 87,160 Reputation points Independent Advisor
2026-03-28T23:04:29.37+00:00

1000010880

It may be small, but I hope you can see it

Yes, the information I provided earlier is correct.

These are campaign or bonus points. They come and go. They are separate from your regular points.

You need to claim or use them before they expire.

Your main points balance is not affected. Don't worry.


I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

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  1. John Jefferson Doyon 87,160 Reputation points Independent Advisor
    2026-03-24T18:24:36.42+00:00

    Hi, I'm John!

    Are you seeing this message on the Rewards dashboard or email?

    Those points you’re seeing are usually bonus or promotional points. They have an expiration. If not used within the given time, they will disappear.

    Your regular Microsoft Rewards points do not normally expire as long as you stay active.

    So yes, you can still save for bigger rewards. But bonus points are different. They are campaign-based and meant to be used sooner.

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  2. AI answer

    2026-03-24T17:29:02.87+00:00

    Microsoft Rewards points do not expire just because they are being saved for a larger reward. The context provided only covers how to earn and redeem points, reasons balances may not update, and account policy violations; it does not document any automatic “future loss” or forced expiration of a specific chunk of points for active, compliant accounts.

    The only documented ways to lose the ability to earn or redeem points, or to have points invalidated, are policy violations such as:

    1. Maintaining multiple user accounts.
    2. Providing inaccurate account information (false name, bad address, nonworking phone, etc.).
    3. Using services to alter IP (VPN/proxy), bots, macros, emulators, or other automated methods to earn points.
    4. Trying to earn points from more than one country in the same day.
    5. Redeeming points from outside the country where they were earned.

    If any of these apply, the account can be questioned, suspended, and points may be invalidated.

    If the account is in good standing and none of these apply, the behavior described (a specific “755 points will be lost in 4 days” warning) is not explained in the available documentation. In that case, the appropriate next step is to contact Microsoft Rewards Support so the account can be reviewed directly. The support entry point for Rewards issues in the context is:

    That team can check whether there is an account restriction, a policy issue, or a display problem with the balance.


    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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