Azure sign-in failed, interaction_required

Question

Azure sign-in failed, interaction_required

Zixiao Wang 0

I am unable to login to my Azure portal due to Error code: interaction_required.

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: <PII REMOVED> ID: <PII REMOVED> Timestamp: 2026-03-23 05:02:04Z

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-03-23T10:12:48.1333333+00:00

Zixiao Wang

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:-
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-03-25T06:29:27.7866667+00:00

Zixiao Wang

Could you please provide an update into private message?

1 answer

Your answer

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-03-23T10:12:48.1333333+00:00

Zixiao Wang

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:-
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-03-25T06:29:27.7866667+00:00

Zixiao Wang

Could you please provide an update into private message?

Answer 1

The error interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant backing the Azure subscription has been marked inactive and blocked. In this state, sign-in to Azure (and Azure DevOps) is prevented.

According to the tenant lifecycle behavior described in the referenced answers, there are two key time windows:

When a tenant is first blocked due to inactivity (AADSTS5000225), administrators have up to 20 days to request reactivation.
After 20 days in the blocked state, the tenant is permanently deleted and cannot be recovered.

To proceed:

Determine whether the tenant has been blocked for less than 20 days.
- If it has been blocked for less than 20 days, the tenant can still be reactivated by Microsoft support.
- If more than 20 days have passed since the block, the tenant is permanently deleted and cannot be restored; a new tenant must be created.
If within 20 days, request reactivation:
- A tenant administrator must contact Microsoft support (for example, via the global support phone numbers for Microsoft Entra/Azure) and request that the inactive tenant be reactivated.
- Provide the tenant details (tenant ID or domain name) and reference the AADSTS5000225 inactivity block.
- Do not open multiple support requests for the same tenant while a case is already in progress.
If the tenant is already deleted (blocked for more than 20 days):
- It is not possible to recover the old tenant.
- Create a new tenant in Microsoft Entra ID and, if needed, a new Azure subscription associated with that tenant.

As a temporary workaround to access the portal in some scenarios, it may help to:

Try signing in directly with the tenant identifier in the URL, for example:
- https://portal.azure.com/<TenantId> or
- https://portal.azure.com/<yourTenantName>.onmicrosoft.com

However, if the tenant is actually blocked due to inactivity (AADSTS5000225), full access will only be restored by reactivating the tenant through Microsoft support within the allowed 20‑day window.

References: