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Microsoft Security | Microsoft Entra | Other
Additional Microsoft Entra services and features related to identity, access, and network security
The sign-in is failing because Microsoft Entra ID is returning an authentication error (AADSTS7000024) and therefore can’t complete the login. This is one of the “Sorry, but we’re having trouble signing you in” errors that must be diagnosed by support using the Request Id, Correlation Id, Timestamp, and error code that appear on the page.
What to do next:
- Capture the full error details
- Copy the values shown on the error page:
- Error code:
AADSTS7000024 - Request Id
- Correlation Id
- Timestamp
- Error code:
- Copy the values shown on the error page:
- Provide these to the admin or support
- If this is a work/school account, send those values to the organization’s Microsoft 365/Entra administrator so they can open a support case with Microsoft.
- If this is a personal Microsoft account, contact Microsoft support and provide the same values.
- If asked to reproduce the issue
- Sign in again until the same error appears so that the admin/support can correlate the error in the sign-in logs.
The error itself cannot be fixed from the client side; it requires investigation in the Microsoft cloud service using the error code and IDs that are displayed.
References: