How do I recover a Xbox digital gift card that was lost due to refreshing the page? On Windows 11

The €5 Xbox digital gift card and the 5,660 Microsoft Rewards points are handled separately:

1. Check whether the gift card was actually issued
   • Go to the Microsoft Rewards Order History page: rewards.microsoft.com → sign in → open Order History.
   • Look for the Xbox gift card reward from the time the points were spent.
   • On the far right of that order, select Order Details to view the gift card code or link. Use Resend if a confirmation email is needed.
   • If the code appears there, it can be redeemed normally on the Microsoft Store/Xbox.
2. If the reward is missing or the code is invalid
   • If the order does not appear in Rewards Order History, or the code shown there does not work, contact Microsoft Rewards support.
   • Explain that the page timed out on the final step, the page was refreshed, and 5,660 points were deducted without receiving a usable code.
   • In similar cases, support has either refunded the points or reissued a working code after verification.
3. If the gift card was already redeemed to the Microsoft account
   • If the code was auto-redeemed to the Microsoft account balance, it will not be refunded as cash, and the balance is non-transferable.
   • Check the Microsoft account balance and purchase history in the Microsoft Store to confirm whether the €5 was added and/or spent.
4. Important limitations
   • Microsoft account balance and redeemed gift cards are non-transferable and generally not refundable once redeemed, except where required by local law.
   • If the issue is a Rewards redemption glitch (points taken, no usable code), only Microsoft Rewards support can correct the account (refund points or reissue the reward).

References:

• How to redeem Microsoft Rewards points
• Learn about Microsoft Rewards
• Microsoft gift cards terms and conditions
• Issue with Microsoft Rewards – Roblox Gift Card Code Invalid - Microsoft Q&A
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