I accidentally canceled my subscription

If the Xbox subscription was canceled instead of just turning off recurring billing, it generally cannot be reactivated directly; a new subscription must be purchased.

Use these steps to check status and options:

1. Go to the Services & subscriptions page: https://account.microsoft.com/services and sign in with the same Microsoft account used for the Xbox subscription.
2. Find the Xbox subscription in the list:
   • If it shows Turn on recurring billing, the subscription is still active until the listed expiry date. In this case, there is nothing to restore; access continues until that date.
   • If it shows as Canceled or has an end date in the past, it cannot be resumed and a new Xbox subscription must be purchased.
3. If the subscription was canceled very recently and there is a billing or refund question, follow the refund guidance at How to get a refund on a Microsoft subscription and, if needed, contact Microsoft Support from that page.

If the Xbox subscription was purchased through a third party (for example, a mobile app store or retailer), subscription management and any restoration or refund options must be handled through that third party’s support.

References:

• Unable to cancel your Microsoft subscription
• How to get a refund on a Microsoft subscription
• Change your Microsoft subscription payment method and options