“My Copilot access is currently suspended. My subscription is active, and support diagnostics report no issues. I am requesting a review of this policy suspension and reinstatement of my Copilot access.

Copilot access suspension and reinstatement cannot be managed or overridden directly. When Copilot access or features are blocked or unavailable despite an active subscription and clean diagnostics, the supported paths are:

1. Run the Copilot troubleshooters
   • Open the Get Help app on Windows.
   • In the search bar, run:
     • Copilot License Troubleshooter if Copilot is missing or appears unlicensed.
     • Copilot connectivity troubleshooter if Copilot won’t connect or shows generic errors.
   • Follow the guided steps and review the findings and suggested remedies in Get Help.
2. If Copilot remains unavailable
   • For personal/home accounts: use the Get Help app or the support entry point at Get Help for Microsoft personal account users to contact Microsoft Support and request a manual review of the account and Copilot access.
   • For work or school accounts: contact the organization’s Microsoft 365 administrator. The admin should:
     • Verify that a valid Copilot license is assigned and active.
     • Confirm that Copilot is not blocked by organizational policies (for example, Conditional Access or privacy settings).
     • If everything is correct but access is still suspended, open a support ticket with Microsoft through the Microsoft 365 admin center and request escalation and review of the Copilot access status.
3. If license validation errors are involved
   • Follow the guidance in the Copilot license validation article. If the error message disappears but Copilot is still not visible in apps, use the “How to find and enable missing Copilot button in Microsoft 365 apps” guidance referenced there.
   • If issues persist after those steps:
     • Home users: contact Support for assistance and explicitly request review of any policy‑based suspension on the Copilot service.
     • Business users: work through the Microsoft 365 admin, who can contact Microsoft support and request backend investigation and reinstatement if appropriate.

Only Microsoft Support (for personal accounts) or Microsoft Support working with the organization’s admin (for work/school accounts) can review and reverse a policy‑driven suspension of Copilot access. The correct action is to provide them with the suspension details, confirm that the subscription is active, reference that diagnostics show no issues, and request a review and reinstatement.

References:

• Copilot troubleshooters
• I am getting license validation errors with Copilot