inactive tenant AADSTS5000225

Question

inactive tenant AADSTS5000225

KedarBhandare-5555 0

I am completely locked out of my Azure Portal due to an inactive tenant block and cannot log in to create a support ticket. Could please help me get a ticket opened to reactivate my tenant? ******@gmail.com Here are the error details: Error: AADSTS5000225

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-03-23T03:41:07.5633333+00:00

KedarBhandare-5555

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:
KedarBhandare-5555 0 Reputation points

2026-03-23T03:43:28.1866667+00:00

I didnt get any notification. My billing is running on that account. How to know that its under 20 days?
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-03-25T06:01:39.36+00:00

KedarBhandare-5555

Thank you for your reply.

Could you please provide the requested details into private message so we can help to reactivate the tenant.

1 answer

Your answer

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-03-23T03:41:07.5633333+00:00

KedarBhandare-5555

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:
KedarBhandare-5555 0 Reputation points

2026-03-23T03:43:28.1866667+00:00

I didnt get any notification. My billing is running on that account. How to know that its under 20 days?
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-03-25T06:01:39.36+00:00

KedarBhandare-5555

Thank you for your reply.

Could you please provide the requested details into private message so we can help to reactivate the tenant.

Answer 1

The error AADSTS5000225 indicates that the Microsoft Entra tenant is blocked due to inactivity. When a tenant is made inaccessible for inactivity, no one can sign in to it, including to the Azure portal, until it is reactivated or deleted.

Key points from the service behavior:

When a tenant becomes inaccessible due to inactivity, sign-ins return AADSTS5000225: This tenant has been blocked due to inactivity.
Administrators can request reactivation only within 20 days of the tenant entering the inactive state.
After 20 days in this blocked state, the tenant is permanently deleted and cannot be recovered.

To proceed:

If the tenant has been blocked for less than 20 days:
- A tenant administrator must contact Microsoft Support directly using the global customer service phone numbers: https://support.microsoft.com/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2.
- Request tenant reactivation due to inactivity block (AADSTS5000225).
- Do not submit multiple assistance requests for the same issue; wait for the Data Protection/Support team’s decision on the case.
If the tenant has been blocked for more than 20 days:
- The tenant is deleted and is not recoverable.
- In this case, a new tenant must be created and configured.

If locked out and unable to open a ticket from the affected tenant itself, the supported path is to contact Microsoft via the global support phone numbers so the Data Protection team can assist with regaining access or confirming the tenant’s status.

References: