Cannot set up home office 2024 issue is I have a Microsoft home office 2024 program new product I bought in 2024 and now I cannot install on my apple computer

Paul Bonnevie 0 Reputation points
2026-03-20T21:21:43.8+00:00

Cannot install new home office 2024 product on my apple computer that is not even two years old

and looking forward in getting help with this issue

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
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  1. AI answer

    2026-03-20T21:22:07.4066667+00:00

    Follow these steps to get Office Home 2024 installed on the Mac.

    1. Confirm the product is linked to a Microsoft account
      • Go to https://setup.office.com.
      • Sign in with the Microsoft account used when redeeming the Office Home 2024 product key.
      • If the key was never redeemed, redeem it there and complete the steps until the product is associated with the account.
      • When the account is correctly linked, a My Office Account page appears showing the email address and an Install button.
    2. Install from Services & subscriptions
      • Go to https://account.microsoft.com/services and sign in with the same Microsoft account.
      • Under Services & subscriptions, locate Office Home 2024 (or similar name for the one-time purchase).
      • Select Install to download the Mac installer (a .pkg file).
      • Open the downloaded .pkg and follow the on‑screen steps to complete installation.
    3. If installation fails on Mac
      • If the installer will not launch, shows Install Failed, or similar errors, use the Mac‑specific troubleshooting guidance in What to try if you can't install or activate Office for Mac. That article covers issues such as:
        • Installer.pkg downloaded but won’t launch
        • “Install Failed” during setup
        • Unsupported operating system or system requirements not met
        • Installer stuck at “Verifying” or download stopping repeatedly
      • Ensure the Mac meets the system requirements listed there before retrying.
    4. If Office installs but will not activate
      • Open Word on the Mac.
      • When prompted to sign in, use the same Microsoft account that shows Office Home 2024 under Services & subscriptions.
      • If activation messages keep appearing after successful activation:
        1. Quit Word (Word > Quit Word).
        2. Restart Word and check if the prompt is gone.
        3. If it persists, reset credentials via Keychain and, if needed, run the Office license removal tool as described in the Mac activation troubleshooting article.

    If the Mac is relatively new but still shows “unsupported operating system” or similar, update macOS to the latest version supported by the device, then retry the installer.

    References:

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