Partner Center submit new hardware Submit button is disabled

Question

Partner Center submit new hardware Submit button is disabled

Kevin Milch 0

Partner Center submit new hardware Submit button is disabled. What happened.

Kevin Milch 0 Reputation points

2026-03-21T13:47:04.6033333+00:00

Looks like my administrator permissions for that account were changed and the Driver Submitter check box was not checked. I had to have another administrator (that I set up) make the change to my account. I can change and he can change mine but we cannot change our own permissions.

1 answer

Your answer

Kevin Milch 0 Reputation points

2026-03-21T13:47:04.6033333+00:00

Looks like my administrator permissions for that account were changed and the Driver Submitter check box was not checked. I had to have another administrator (that I set up) make the change to my account. I can change and he can change mine but we cannot change our own permissions.

Answer 1

The provided information does not describe any specific condition under which the Submit button for a new hardware submission in Partner Center becomes disabled, nor any current outage or behavioral change that would explain it.

The available guidance for issues with hardware submissions and the Partner Center hardware dashboard is to contact official support so the account, submission, and tenant policies can be checked:

Use the Windows developer/Partner Center dashboard support path:
- Go to Windows developer support as described in the support article.
- In the Non-Technical Support–Dashboard section, select Ask Copilot.
- Sign in with the same Partner Center account used for hardware submissions.
- Provide details (submission type, screenshots showing the disabled button, time of occurrence, and account ID).
- If Copilot cannot resolve it, use the link it provides to open a support ticket.
If the issue is related to access restrictions (for example, conditional access policies applied by the organization), the Azure/Microsoft Entra administrator must review and adjust those policies. Partner Center enforces, but cannot override, such policies.

Because the disabled Submit button can be caused by account configuration, conditional access, or a dashboard-side issue, direct investigation by support is required.

References: