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Access Issue: Error AADSTS5000225 - Tenant blocked due to inactivity after starting new Free Trial
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Mattia Piovano
0
Reputation points
Hi,
I am writing because I am unable to access the Azure Portal after signing up for a new 30-day Free Trial.
Background: I previously had a trial account in 2025 which expired and was eventually removed/disabled due to inactivity. Recently, I decided to try Azure again and signed up for a new Free Trial. The sign-up process seemed successful, and my credit card was validated (with a €1 temporary charge).
The Issue: Whenever I attempt to sign in to the Azure Portal, I receive the following error:
Error Code: interaction_required
Message: AADSTS5000225: This tenant has been blocked due to inactivity.
It appears my account is still trying to authenticate against the old, blocked tenant instead of a new one, or the existing tenant associated with my identity is locked. Since I cannot log in, I cannot perform any self-diagnostics or manage the subscription.
Debug Information:
Trace ID: f42295fc-6d00-451b-94e7-28c544e30900
Correlation ID: 019d0ad9-68c3-789d-a740-2228260dbcab
Timestamp: 2026-03-20 10:45:14Z
Could you please assist in unblocking this tenant or guiding me on how to associate my new trial with an active directory?
Thank you for your help.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Thanmayi Godithi 11,825 Reputation points Microsoft External Staff Moderator2026-03-20T10:53:07.8166667+00:00 Hi Mattia Piovano ,
The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.
Tenant inaccessible due to inactivity
If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.
If it has been less than 20 days since the block, please provide the following details for further assistance via private message:
Tenant ID
Email id - associated
Error Code
Correlation ID from the recent failure
Timestamp from the recent failure
Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.
Note: If it's a test tenant, please re-create a new tenant for testing purposes.
Quickstart: Create a new tenant in Microsoft Entra ID
Do let me know if you have any queries, we are happy to assist you further.
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