Failing the Azure Portal Sign-In

francskgp 0 Reputation points
2026-03-19T22:09:41.97+00:00

I use a linux vm hosted by an organization. I was able to access azure labs before, but now it displays this error when I try to sign in:

Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity.

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. AI answer

    2026-03-19T22:09:54+00:00

    The error interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra (Azure AD) tenant that backs the Azure Lab Services environment is currently blocked due to inactivity. When a tenant is blocked this way, sign-in to Azure resources (including Azure Lab Services) fails until the tenant is reactivated or is permanently deleted after the retention period.

    Actions depend on role:

    1. For the tenant/organization administrator
      • If the tenant has been blocked for less than 20 days, it can be reactivated:
        • Follow the guidance in Tenant inaccessible due to inactivity and contact Microsoft using the global support phone numbers to request tenant reactivation.
        • Do not open multiple support requests for the same issue; wait for the decision on the first case.
      • If the tenant has been blocked for more than 20 days, it is deleted and cannot be recovered. A new tenant must be created and Azure Lab Services reconfigured under that new tenant.
    2. For a lab user/student (non-admin)
      • This is a tenant-level issue that cannot be fixed from the VM or by the user account alone.
      • Contact the organization’s IT/tenant administrator (for example, university or company IT) and provide the full error, including AADSTS5000225 and the note that the tenant is blocked due to inactivity.
      • The administrator must follow the reactivation steps above or decide to create/use another active tenant.

    Until the tenant is reactivated or a new active tenant is used for Azure Lab Services, sign-in to the Azure portal and labs associated with that tenant will continue to fail with this error.

    References:

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