Partner Center account verification still pending after 10 days

Verification for Partner Center company accounts normally takes about 3–5 business days. A delay of around 10 days indicates that the application is likely in extended/manual review and requires direct support intervention.

Based on the documented behavior:

1. Why the account is still not validated
   • When information in the company profile (company name, address, registration ID, or primary contact details) doesn’t clearly match official business records, Microsoft may place the verification into additional review.
   • For customers and partners, updating billing or legal details can also re-trigger verification and keep the account in an "under review" or "pending" state until the new information is validated.
2. Whether additional documents or actions are required
   • For enrollment and company verification, Microsoft validates three areas: Email Ownership, Employment, and Business. Even if email ownership is complete, employment and business verification may still be in progress or need more evidence.
   • If verification is Action required/Rejected, the Account Verification pane under Account Settings | Legal Info will show the reason and what to upload. In that case, use Fix now and upload the requested documents and comments.
   • If the status is simply Pending, and all requested steps (email verification, document upload, phone call) are complete, no further self-service action is typically required; the case is waiting on Microsoft’s review.
3. Whether this delay is normal and what to do next
   • Documentation states that verification usually completes within 3–5 business days. If more than five days pass without completion, the guidance is to contact support for assistance.
   • Since this case has been pending for about 10 days, it falls outside the normal window and should be escalated via a Partner Center support ticket. Use the Partner Center dashboard to open a support request so that the verification team can review the specific tenant and advise if any additional documentation is required.
   • While the account remains in pending/in-progress status, many Partner Center functions (such as new purchases, upgrades, publishing, tax/payout profile updates, and some account changes) will remain blocked until verification is completed and the status changes to Authorized/Accepted.

Recommended next steps:

1. Go to Account Settings | Legal Info in Partner Center and confirm the current verification status and any error or “Action required” message.
2. If the status is Action required/Rejected, select Fix now, choose the appropriate document type, add clarifying comments, and upload updated documentation.
3. If the status is Pending and has been so for more than five business days (as in this case), open a Partner Center support ticket from the dashboard so the verification team can manually review and respond via a private channel, where company details can be safely shared.

References:

• Verify your account information when you enroll in a new Partner Center program
• Verify your company account information
• Understand customer account verification in Partner Center
• Create a Partner Center developer account
• Frequently asked questions